Lids,

10000 California St #2432, Omaha, NE 68114, United States

"Been here a few times to get my son's hat personalized. This time he called 1st and the guy told us to come on out. Got there and the girl told us he just left! Now, mind you, we have been trying to get it done for almost 2 months. Issue after issue...machine down, no one available so to tell us you're there and then nor to be when we got there!!! I was pissed! I did call corporate someone called me back and worked it out a little bit."

"This location showed a high level of customer service. The first couple hats I attempted to have customized were unsuccessful. They kept me updated on their efforts throughout and ultimately were able to fulfill my request utilizing a more expensive hat (at no additional charge) and also offered to provide another at a later date at no charge. I appreciated the high level of communication and acknowledgement of the value of my time. They WILL be the organization I continue to use and recommend for my hat purchases."

"You've always got to love it when you are the only one in the store, and you look over and the only employee in the store is legitimately popping his pimples in one of the mirrors customers use. Disgusting!!! Then when you do check out, the kid has an obviously bloody, red splotch on his face from popping his pimples in the store. As a side note, I'm pretty sure there was no way he washed his hands after popping his pimples in the mirror. YUCK!"

"Stopped in to get a hat, the guy working named Ron, was absolutely awesome. He knew his products, and i had him embroider some things on the hat and was blown away how great it looked. Will definitely be back there to get all my hats."