JT & K Services Inc

"After some adversity, they were able to take care of our needs. Great communication and prompt service!!"

"They were a contractor with American Home Shield warranty. I sent request and was called within hours. Woman on phone was professional and helpful. Gentleman came out the next day and did a great job. One of the jobs needed to be pre-approved from AHS so he took pictures and sent it in. Was approved in just a few days and got a call they could come fix it that day. Wonderful service! Thanks again!"

"They are rude, they don't care about your problems and don't particularly care about getting too you urgently. I don't usually leave reviews, but if you are looking for a plumber and need one on the same week, they can't help you. And if you want to be talked to like a child, go ahead and give them a call. There are tons of plumbers out there. Go with one that actually values customer service. Response: I appreciate your well wishes. Had this been the type of interaction I had when dealing with the woman on the phone, I would have probably just waited the five days. My main issue was her attitude. But, I have to say I'm grateful in the end because it prompted me to call another plumber. John Henry's was able to come out and fix all the issues within HOURS while working with the insurance company AND being incredible friendly. Customer service is important. I wish your company the best of luck, but in the future hope that you can approach each customer with a little more empathy and not treat them like just another appointment. I've never written a bad review before, so I hope you understand that this wasn't done lightly."

"JT & K Services was selected when filing a home warranty service request. I was contacted within 24 hours of the service request and they were able to come out within the next 2 days. Just a broken cartridge so no real rush as we were able to still turn on water and shower just with reversed controls. They came out after contacting us to give us heads up and where able to fix the issue, answer questions that we had. Very polite and would recommend to other home owners if you are able to choose your service company."

"Complete waste of my time! I submitted a request through our Home Warranty to come inspect the water heater because we had no hot water. They were very responsive and came to look at it that day and told me I needed a new water heater. Great! No complaints from my end. They collected a $100 service fee and told me they would set up everything with the home warranty and I should hear back from them in 3 days. After 5 days of nothing, I called our Home Warranty provider and asked if they would follow up with the request. They put in a ticket to follow up with JT & K Services every day until it was resolved. After zero response for 2 more weeks, I follow up again to see what the deal was. The Home Warranty company informed me they had called EVERY DAY to follow up with them. JT & K never answered the phone and never returned their phone call. Basically they avoided the Home Warranty company like the Black Plaque I told the Home Warranty I wanted a new plumber. So we had to start the whole process again, ugh! Luckily the next plumbing company came out, did the inspection, ordered a new water heater and installed it in only 3 days. To recap, I wasted 3 weeks waiting for JT & K Services to come fix our water heater. On a side note, JT & K Services told me what they recommended needed to be fixed when replacing the water heater (piping, fittings, vent, etc). I told the 2nd plumber what JT & K told me, and they said all of that was unnecessary and that JT & K was probably adding more work for themselves because it was a Home Warranty call. Save yourself some time & frustration & walk away."