Best Buy

"Heads up! Best Buy no longer has anyone at their stores that answer their phones. They outsourced it all out of country to Guatemala, Philippines maybe other locations. I do not do business with other countries call centers and will only spend my money locally. I was not able to get answers to my questions, I was told something different by the call center than I was told by the employee and the call center wanted more personal information from me than was needed and I would not provide more than my phone number. No longer shopping with them!"

"I received a fraudulent charge notification on my debit card. Cancelled my card. Found out it was Best Buy renewing my Gold membership from 2 years ago for $180 with out my consent. I spent 38 minutes on hold or dealing with people to get it cancelled. I would think you would be told this by the person selling you this. They must store you card information. BEWARE."

"Don’t waste your time buying car audio here with free installation because they will not honor it. You will make an appointment to install and they won’t put it in the computer, so when you think you are scheduled you find out you have to reschedule for the next month! Don’t waste your time, and go through a reputable company! I wish I didn’t have to give it any stars because this has been an extremely frustrating situation."

"I just want to start off a say, of the many visits of best by buy, I’ve possibly experienced only 1 true good employee. I had an encounter twice with a worker where they truly didn’t care about helping customers and would rather roll their eyes and give attitude to customers that genuinely have questions. But that wasn’t the cause of me writing this review, I’ve had some issues with purchasing products and them already being opened, when I came back a second time for a refund due to after receiving an exchange the holidays already passed. The worker I met with named Samy I believe was her name was the most arrogant worker I’ve come across. When asking for help and assistance with the process of my refund it was attitude filled and an unwillingness to make me feel comforted and understood. I understand you’re tired, but that shouldn’t affect your ability to help others with their needs. I will not return to this Best Buy and will choose to purchase products elsewhere. So unfortunate to have experienced this."

"Like so many other reviews, I agree the service at the Lincoln store sucks. Groups of employees standing around at the register in the computer department. No one in the aisles to assist in getting a product out. I eventually opened the sliders that cover the product on my own, found the item I wanted, and headed to the nearest register. Employees wouldn't even look up or acknowledge me. Then ended up helping two other customers who were there after me. When they came to finally ring up the others, they stepped around me. Finally, second employee told me one of the two registers was closed and that i could go up to the front registers. I said i would wait. They rang up the other customers, and then walked away! I left without my purchase and bought off Newegg website instead."