Geek Squad 333 North 170th Street, Omaha, NE 68118

"Kris was very polite Professional in helping me upgrade to a new laptop"

"First rate! We are very pleased with “double agent” Art, and his fellow Geek Crew from BestBuy Village Pointe. They did a superb job in setting-up my Home Theater as well as wiring in my old school amp, record player, and speakers. Very pleased!"

"So i set up an appointment with a customer service representative to have a game console charging issue fixed only to be called back the day of to tell me if it doesn't have a geek squad warranty they cant send it out to get fixed. Why do you have a geek squad repair service if they cant fix anything at locations but to send it off some where else?? A waste of time dont advertise if you dont fix things!!!"

"Absolutely the worst service I’ve ever seen plus I feel like I just got scammed. I took a laptop to them because the screen was too dim and they come back and tell me there’s nothing they can do about it because it would cost more that the laptops worth to fix it. Then they charge me 200 just for standing in line. Then I take it over to another place and they fixed it right up for me no issue and at only 230 dollars with a new hard drive, battery, and upgrade to windows 10. Now it works like new. I will never take another electronic to geek squad ever again."

"I scheduled an appointment through Apple with Geek Squad to have my iPhone battery replaced, since the Apple store is closed, due to the pandemic. When I arrived a week later for my appointment, I was informed they didn’t have my battery in stock. I would think booking the appointment would trigger a stock check and reorder, if necessary. We agreed they would order the battery and call me when it came in. Two weeks later, with no phone call, I started trying to call the store. All I could get is a remote answering service the first two times I called. Finally, I talked to a manager, Brandon. Nobody was able to find any information on my case number so far, so I explained what happened again and he said he would have the Geek Squad manager call me first thing on the morning, since they were closing. Dylan called me back at the end of the next day and left a voicemail. He wanted me to call him back and let him know what was happening. I didn’t bother calling to explain my problem a fourth time. I discovered the first time I arrived for my appointment, Geek Squad closed my case number with Apple, so I called Apple to file a complaint."