United States Postal Service 145 Calle Del Presidente, Bernalillo, NM 87004

"On Wednesday i went to get packages from my parcel mailbox. I found the key in my little box. But there was a wrong key iny parcel mailbox. Went immediately to the Bernalillo post office. Reported the incident gave them the key. Was told I would be getting a phone call the next day. That never happened. I called another employee said I remember you from yesterday, let me what I can find out. She told me the mailman had to go knock on the door of someone that might of took my packages And you will get another call phone. Well I never got a phone call. So I guess someone can take my packages out a wrong key in a wrong box and now I'm stuck paying for things I'll never get No effort to make a call. The employees tell me this is being investigated. Well I don't think anyone at the post office gives a darn So disappointed Gotcha phone call from post office last night I guess I'm stuck without my packages. The lady said the mailman was going to the address vid who took my packages. Guess that never happened. So I paid for the 3 dresses for a special occasion. Can't reorder because they won't be on time. Paid over 50.00 . They said there was still an investigation going on. Which I seriously doubt. I even asked how did the wrong key fit in the wrong box her reply was it wasn't in all the way. But I was there this key could not be removed Since there has been trouble In this area no more deliveries will be done. So now how do we receive our packages? Do we have to drive to the post office? no more deliveries will be made she said. Ok, so what happens to packages we are expecting????"

"Just a warning for a really stupid policy. Fedex deliveries cannot be picked up until the day AFTER they’re delivered. Pretty awful service for 2024."

"Yvonn and the team here is top notch, not sure where all the bad reviews come from but do not like them deter you from coming here! I came for a passport, and I was in and out in less than 30 minutes, the only reason it took longer was because I filled out the wrong one, but they handed me the correct form and let me keep my place in line while filling it out. I did schedule an appointment through the USPS scheduler site but never received a confirmation email, thankfully the staff was friendly and made it work. They do photos here as well!"

"Carl, thank you so much for your patience! We had to get multiple passports done and had to redo a couple pages, and never once did his smile falter. Truly wonderful service!"

"On the 23d of September I sent a package to Poland, but after more than 20 days it returned to addressee,to Placitas, NM.It had to go to Poland. I tried to call to the USPS, but they never connected me to the agent or alive person, so, I could explain the situation. So, my problem is not solved what so ever!!! The tracking numbner of my package is HL179440110US."