Atlantis Pool Service LLC 4401 Morris Street Northeast, Albuquerque, NM 87111

"This will be our third opening and closing of our pool with Zach. He has been nothing but amazing. He shows up on time every time he makes an appointment. Throughout the season if I have any questions he's always happy to help. If you want an honest and reliable pool service representative, go with Atlantis pool."

"WARNING!! Zac demonstrated that he does not know how to use, service, clean, and maintain a DE pool filter or the pool in general. He requires payment up front and in my case he did not perform the work and has refused to refund any money. Don’t expect him to show up on the days he says he will show up. He also left trash and cigarette butts laying around both times he came to my house"

"BUYER BEWARE!!! Scam scam scam!!! I paid Zach $1600 for the full season after he came to coordinate services on May 9. Since that time he HAS NOT returned to my home, performed any service or returned any phone calls/texts/emails. Do not be scammed, find someone else to provide your service, unfortunately since I paid via Venmo, I have to get an attorney to get my money back!"

"I found Atlantis through instagram, and their photos drew me in. Last fall I needed someone to shut my pool down after years of doing it myself. Shutdown went quick and smooth. Throughout the winter my cover never had any caving issues which i have had happen previously. This May, I had Atlantis back out for opening and was interested to see how it did over the winter. I was skeptical on how the water quality would be after previous companies opened my cover to reveal green water. Zac opened up my cover to crystal clear blue water! Another awesome surprise was he had barely any sand or debris spillage from the cover into the water (which always happens to me when I do it). I was pleasantly surprised, and he worked quickly and efficiently. I am very satisfied with his work and will continue to use this company for start up and shut downs, and I am even looking into having him maintain the pool throughout the summer. I highly recommend!"

"Update 6/8/2022 I got a third party to intervene to help resolve this situation to get my pool heater that I paid Zack in full for. I asked Zack for a refund which he did not give. He said he had already bought the heater and would deliver it today. He did not deliver it or respond to the texts or answer his phone. His excuse for not installing a heater that I paid him in full for was that he did not have a plumber. I scheduled another pool service to install the heater tomorrow because he promised it would be delivered today and he failed to deliver it. Whatever you do do not pay this guy in advance he will take your money and not deliver what he promises. It has been 2 1/2 months of excuses. I will see you in court Zack. I will also be contacting the BB Bureau as well. I paid Zack for a pool heater in March and 2 months later I still don't have it. Zack has given me all kinds of excuses. He assured me him and his plumber would be here today to do the job and complete it and did not show again. He ignores calls and when I do talk to him he has an excuse for everything. I have requested a refund because I don't see him getting the job done. I will probably have to take him to small claims court because he doesn't seem to care. Working with this business has been nothing but a nightmare and disaster. I would not recommend using this company. If you do I suggest you not pay any money up front based on my experience and other peoples reviews. Once he has your money you are not a valued customer. If by some miracle I get my heater or refund without having to take him to court I will update this review."