Del Norte Sports and Wellness

"YESTERDAY (12/26/23) I stopped in again today to get some pricing information for my wife & I. An unpleasant young lady from the "Membership Team" addressed me once called out of her office area. As in the past, she attempted to have me sign what they call "a waiver" which I readily declined. I didn't see the need to sign anything or give further information for simply wishing to know what a monthly membership costs. I was told there is a $199 initial administration fee and then it's $161 per month for a month to month membership but the month to month pricing required a 3 month commitment. I truly don't believe this young aggressive lady wanted to do business with me. I said goodbye and exited their fine facility. In all, she's a rude & ugly individual and really not a person I want to spend my hard earned dollars with. TODAY, 8 MONTHS LATER (12/23/23) I had double spine surgery (front & back entry) this past June and in addition to physical therapy I'm directed that I need to put in the work myself also. After a complimentary workout at Chuze on Indian School Rd. NE, I arrive at this location @ 5:20pm to see what the monthly cost would be for my wife & I. Once again a kind gentleman (Phillip) at the front desk greets me. After I inquire about the monthly fees & dues, I'm told I'd have to speak with one of their "Membership Team" associates. I don't have a difficulty with this, I say, "Okay, I'll speak with whomever you'd like" and Phillip tells me they've all left for the day. Hmmm... I ask, "What time do you close?", Phillip tells me "At 8pm sir". Even though it's Saturday (12.23.23), I'm truly puzzled that I cannot speak with anyone about a membership for my wife & I. I leave this establishment at 5:24pm having accomplished absolutely nothing & have no clue what it would cost to join this totally mis-managed fitness facility. I don't know how they stay in business. EIGHT MONTHS AGO Having lived here nearly 40 years & being a previous member, this evening I took my wife (she’s only lived here a year) in to this location so she could see the place & we could discuss becoming a member once again. We were greeted by Aiden, a fine young man wearing a tie, who was most informative & respectful. Aiden instructed us we’d have to wait for a sales associate. The female, I’m assuming Sale Associate, immediately informed us to tour the place we’d have to fill out and sign an accident waiver in case something happened. We agreed to fill out the waiver & the wife & I were given tablets. It wasn’t until shortly after opening up the consent agreement to a rather lengthy disclaimer that we realized the entire process was about gathering more information necessary (Phone #, email address, etc…) for anyone to simply physically preview the facility. At this point, I addressed the young lady & told her I didn’t feel the amount of information they were asking for was a necessity for us to simply tour the place. She stated it was absolutely necessary. I stated okay, we’d see about joining Defined Fitness. At which time we were told have a good evening a few times."

"There are 2 pools, an indoor and an outdoor, basketball courts inside and also outside, 3 levels filled with machines and resistance bands with the main floor full of free weights, treadmills and a few cycling machines. The staff are very friendly and keep a very clean facility as well as the locker room."

"Daughter and I went asked for a day pass, was told they don’t do that, but bc I was there they would. Unfriendly staff Place is dated. Most gyms give 7 day passes idk. Maybe they based the one day pass on what we look like? We didn’t stay and workout just looked around and left."

"On their website, the facility looks adequate and they have many class offerings. When calling to find out about membership pricing (which is not listed on their website), the receptionist said he could not help with that and I had to leave a message. Upon receiving a return call, the salesperson said I had to come in for a tour to receive pricing. I told her that I've reviewed the website, their class offerings, and equipment, and just wanted to know the membership cost. She reluctantly said it is $109.00 per month for a 3 month commitment and $99.00 per month for a 12 month commitment. I think that is a totally reasonable price for their services, and told her I would stop by. She said that I could not stop by, that it is by appointment only to join. Heads up this is the process and current pricing (7/14/2023) if you're looking to join."

"Just love this club! Particularly, the Del Norte location. They have a terrific indoor pool, great outdoor pool, Hot tub, Sauna and a steam room in each locker room. Always clean and tidy. Generally, lanes are easy to come by but there is the option now of booking a lane through their app."