Holiday Inn Resort Deadwood Mountain Grand, an IHG Hotel

"Ate a grill cheese sandwich for $12 which was horrible. It was made with gumball size mozzarella balls which did not even cover the toasted wonder bread. You should be embarrassed to serve this. I should have sent it back. On a positive note the onion rings were good. Did not stay in a room. That score was from past stays."

"Great hotel. Clean, comfortable, convenient. Nice casino and bar. Only complaint is the door man at the entrance. Friendly, but I don't like that sort of thing because it makes you feel obligated to throw them a few bucks just for saying "hello". Awkward!"

"This was a really great hotel with an amazing view from our room. We got a top floor suite, which was fabulous, and had a nice privacy deck for my wife and I to enjoy. The room was spacious and had a nice electric fireplace. It was a great one night getaway, and it has been one of our favorite hotels in Deadwood."

"Hands down one of the nicest hotels I’ve ever been to! So clean, comfortable, and beautiful! They were sooooo accommodating to dogs as well. We had the best stay and can’t wait to come back!"

"Front desk staff DO NOT CARE, nor do they communicate with guests that check-in may be delayed. If you let guests know they are able to check in on time then they would be happy. No communication regarding the late check-ins due to staff being sick could have been communicated at 12:20pm when we arrived on the property but were told check-in is at 3:00pm. We arrived at the hotel desk at 3:00 and were told it wasn’t ready. We checked in at 3:30pm. The lady offered us free breakfast and we told her we wouldn’t be eating there and she said “if you use it, you use it, if you don’t you don’t. My husband even said that we wouldn’t be eating downstairs. The casino staff and valet were great. Rating is all about the front desk clerks. Poor customer service - yes I have worked in a few m/hotels and worked the front desk. We were always told to be honest with the customers and they would be appreciative. This is an accurate training suggestion."