Black Hills Hideaway Lodge

"Very roomy. I love that ALL the bedrooms have their own full bathroom. Definitely was not clean. We had to wash any dishes we needed before we could use them. Shampoo and conditioner chunks on the shower walls. Garbage under the beds. All the beds were hard. Loved the little play room. Only 2 TVs in the entire cabin. Nice that each room has its own deck. 2 grills, both very dirty, didn't use them. The grass was overgrown and garbage all over outside. We rented the bunk room for an additional fee but upon arrival the keypad to get into the room was dead. Wasn't able to get in until late that evening when we were told to break into the room and that someone would come fix it the next morning. They never came. Because the keypad was dead that ment the door was stuck in the lock position even though we turned the lock on the inside. We were to afraid to let the kids stay in there because if the door was shut it could only be opened from the inside. So we were out almost $200 (cost of bunk room) Definitely large enough for big groups. The bedrooms were hot no a/c circulation to them. The rest of the cabin cooled perfectly. Great location, close to Steel Wheel gas station/convenience store. Beautiful views. Originally booked for a wedding but 6 weeks before wedding was told not allowed (after paid in full)"

"While a lovely home at first glance, with great spaces and potential, the lack of cleanliness is appalling. We had also rented the bunkhouse at additional cost and, along with filth, discovered mice droppings. After 45 minutes of trying to clean it ourselves we gave up and contacted the representatives, explained the situation, sending pictures with mouse droppings circled on the bed coverings. Explained we had tried to clean it up, gave up and were going to now rent hotel rooms for some family members. We were told “someone” would be out the next day. When she (?) finally, about 3pm came out she told someone in our party she saw no evidence of mouse droppings!! Well, had she told me when she would be here, as I had requested, I or someone in our party would’ve been happy to go down with her and point out such evidence. I have stated that I expect a refund of all fees associated with the bunk house but get no response. The communication is essentially non-existent. A dishwasher was leaking and we received no response to that either. Filth, no amenities that you would typically expect (soap, shampoo, etc). Another alarming fact; checkout instructions are to strip the beds of sheets but not the mattress pads, blankets or bedspreads. That indicates to me that those are not washed after each guest. For a cleaning fee of $330 for the main house and $150 for the bunk house (basically a room with bunk beds and a bathroom) we should have a clean home. White glove is not expected, but basic clean is. These cleaning fees should be refunded."

"This lodge is a nice property and great for large groups. The location is good, and it is relatively easy to access all the parks and attractions in the area. The house is large, clean, and well-maintained. The kitchen had everything we needed to cook for a group. The outdoor space was a nice, family-friendly area to hang out and play games. Overall, we had a great stay there. There were a few things we wished we had known in advance, however. There were no toiletries provided in any of the bathrooms, not even a trial size or small bar of soap. Also, there were no extra towels in the bathrooms, nor a mid-week clean or towel exchange. There is a washer/dryer in the house, but only one for a large group, which made for some laundry challenges. We also wished we had understood in advance about the bunk room. Many of the beds specified in the listing are actually pull-out sofa beds in the bedrooms. Our group had older teens who wanted their own space to hang out and didn’t want to share a room with their parents. Upon arrival we discovered that the bunk room was locked and contacted the property manager to see about paying the additional fee to have it unlocked for us. We had a lot of difficulty connecting with the property manager, some of it was connectivity and communication challenges in the area, but not always (texting seemed to work, but she did not answer voice calls and her voicemail box was full and not accepting messages). When we did connect, we asked about getting access to the bunk room, but were not clearly responded to about whether it was available or if we could use it. We were more than willing to pay the extra money to access it even mid-week and offered to go pick up the key from her, but we seemed to get a lot of pushback about it (she questioned why we needed it-- the main house technically slept enough people for our group—as opposed to simply saying yes or no). Instead of working with us, management really made no effort to address our request. Also, to the extent there were connectivity issues, there was no alternative point of contact or number to use to reach someone. It would have been helpful, especially in the case of an emergency—we felt that if we had really needed something during our stay, we might have been on our own."

"I'm not one to write reviews but I feel like since our situation wasn't handled properly by the hideaway management, something needed to be said. This place was beautiful. The location was beautiful. The rooms were clean and it was very updated. They get 5 stars for that... BUT on the second night of our stay around 6PM our water supply went dry....DRY! No running water period. No flushing toilets, No washing dishes, No showers, No drinking water. NOTHING. We contacted management and they said that there was nothing they could do (which I understand since it was already getting dark)...however you would think that with 30+ PEOPLE staying at there establishment, they would do SOMETHING to accommodate us, but they didn't. Water is HUGE....no one could use the toilets, bath, drink water from the faucets, clean, etc...and we were about 15 minutes from civilization (not very convenient when you really "need to go"). Everyone in our party expected some sort of compensation for the inconvenience but nothing...absolutely NOTHING. Plus to top it off, management then made it seem like we left the lodge dirty, but what else do you expect...WE DIDN'T HAVE WATER to do the dishes, laundry, or flush the toilets! I really wish I could say we'd visit here again, bc it truly was beautiful...but unfortunately I will be taking our family vacations elsewhere."

"My wife and I came here for the first three nights of our honeymoon. We cannot begin to compliment enough how much we loved it here! First, Ned and Kathy are wonderful, hospitable hosts that will do anything and everything to meet your needs. We stayed in the Kokomo room which was very clean and peaceful! The room was very spacious and we had a balcony with a table and pair of chairs to eat breakfast on and enjoy the view. We had breakfast brought to our room every morning and it was delicious! First day we had quiche, second was French toast, third day was a ham and egg omelet! We also had coffee, OJ, Fresh fruit, and dessert with every meal! Everything was cooked fully and tasted wonderful! We will recommend this B&B to everyone we can and we definitely look forward to staying again! -Riley"