Flatiron Internal Medicine

"Warm and welcoming staff. Sarah Kressy NP is excellent and she always listens intently to understand what you are saying and what you feel you need. Then either she or the office staff will check on your progress. I feel blessed to have found this clinic"

"Have been a patient for just under a year and calling it. Red flags at the beginning, when staff accidently sent me another patient's completed intake form, but ignored them. They require an appointment for the most mundane things, like ordering standard follow-up tests and don't offer telehealth. Overall, seems like a practice stuck in the 1990's - would not recommend, though the staff is nice (the redeeming factor for the second star)."

"Sarah kressy NP is great, she's always very thorough when I have to come in and see her, I don't feel like a patient when I come in she makes me feel at ease and is always very caring!"

"A patient off and on for the last 17 years. Over the last year the level of care and office staff have decreased significantly. I had to go in due to being very ill earlier this year. The NP forgot to prescribe the steroids I needed. I called the next day with major breathing issues and they refused to call in the forgotten prescription. I had to go in again and Dr. Mondrow decided I did not need steroids, but needed a specialist instead. Off I went to the specialist - who's only action was to prescribe steroids. Total cost of add'l appointments and specialist - almost $1000. They also ordered X-Rays ($450) yet never bothered to call me with results. I needed a refill on the antibiotics and the portal messages went unanswered. I had to go in, again, for another appt just to get a refill. Cost - $90. Annual visit - they somehow managed to figure out a way to charge me another $47 for a physical. Their reason - you asked a follow up question related to your illness (noted above). A question - really? I had to ask because, once again, the three emails to the provider went unaddressed in the portal and the phone call never got the promised follow up. The practice has never requested my previous medical records despite me submitting paperwork multiple times. When I ask directly I am told they will look into it and call me back. That was April - I am still waiting in September for a call back. This practice no longer has any concept of patient care. The only thing they care about is how to squeeze as much money as possible out of patients, and threaten with collections when asked as to why a single question triggers a bill. Up until this year I had been very happy with the care received; all three of the NPs have always been fantastic. Whether it is the NP's being rushed, the doctor or the office staff I am unsure. What I am sure about is I will be finding a new provider."

"A usual clinic. Pro's: Aesthetically pleasing interior. Con's: I had a visit with a male provider that I selected as my PCP and when I showed up for my apt I was told I was seeing some other female provider. I was discouraged by this as I am specific about my healthcare and who I see for what. Not only did they change the provider on me without telling me. They charged me my written copay on my card. And yet continue to call and hassle me stating I owe them a balance. Needless to say, I did not follow up and have sought care elsewhere. And will not pay what ever balance they say I owe."