Walmart Auto Care Centers

"I know next to nothing about automotive repair and maintenance. Went to get new tires and needed an alignment. Tire tech told me to get the car aligned first and then get tires. When I went to get it aligned, the mechanic told me I needed to get the tires first because the alignment is set using the tires. Good prices, poor advice."

"Great prices for tires. Customer service lacking. Had a morning appointment for my tire installation. When I got there at 7am I was the only customer that had a car in for Service. It took them 30 minutes to first find my tires. Once they started installing my 4 tires I was pleased with the time it took for my car to be ready. I was notified though the Walmart app that my car was ready. Now this is where the customer service was lacking. With 4 people in the garage standing around a car that had just came into the garage bay for service. Not one of the 4 came in to check me out till at least 15 minutes later. One other thing to add. When you have tire service done, double check to make sure they put on the valve covers back on. After I got home and I drove my car the low tire pressure warning light came on and that's when I noticed two of the valve covers were not put back on. Now I have to go back and get valve covers."

"Average Walmart Experience. Took 40 mins to pick up a tire since there was only one person in the garage and it takes 3 people w/ a team lead to not return a tire."

"Scheduling an appointment is almost impossible. I scheduled an appointment to replace my tires on line for Saturday. Drove in to confirm my appointment on Friday just make sure. They had no record that I made an appointment. Scheduled another appointment for Saturday. Showed up Saturday morning and was told I didn't have an appointment and they were unable to service my vehicle that day. Rescheduled for Sunday. Showed up Sunday morning and they said I still didn't have an appointment. The tech on duty went out of his way and told me if I was willing to wait a couple hours he would get them installed. Two and a half hours later they were done. Unfortunately my rims were damaged during the install and I didn't notice until I got home."

"Pulled in at 6:30pm with a tire emergency after verifying that they close at 7. Turned away by the service person because they were understaffed and she wouldn’t take a walk-in. Walmart tire centers take walk-ins almost exclusively. Thanks for nothing, because of this poor excuse for customer service I had to speed through town trying to find a tire center that would actually help me. Thankfully Firestone on Hover was willing to help me out even though it was close to their closing time. Honoring your posted hours is a BASIC expectation. I will make sure Walmart auto center doesn’t get any more of my money after the extremely difficult situation they chose to put me in."