Lids 14200 East Alameda Avenue, Aurora, CO 80012

"I do want to day GREAT JOB FOR THE YOUNG LADY who did everything by her self for February 14, 2024!!!! Great positive adittuude and though she looked over whelmed she still kept her smile up!!!Loved my purchased I got my husband!!! THANK YOU!"

"Don't bother asking the short, overweight employee with the coke bottle glasses for assistance while he's busy doing something else. He'll tell you to keep waiting until the other employee becomes available. Horrible customer service! Find another lids to shop at!"

"So funny, i saw the bad reviews and had to see if they were true. They are, i didnt get any particularly rude service but it wasnt good. As i was checking out i felt one of the workers staring at me out the corner of my eye so i looked over at him and when we made eye contact he kind of chuckled and looked away which i thought was weird then after i left i realized they left all the security tags on all 3 of my new hats. Good thing i hadnt left the mall yet. The guy recognized me and took them off but he said “aw i pulled a one of you guys.” to his coworkers confirming that the reviews must be true. Hilarious, check ur hats for tags. Considering how low my expectations were already i gave it 3 stars."

"Very unprofessional here!!! We bought my husband a hat and unfortunately when we got home later we noticed that the KID working didn’t take off the magnet!!! Was to late to go back so we waited till Sunday to take back. Both the Manager and the cashier were making assumptions that we had just took the hat off the shelf and stuck it in a lids bag (basically stealing)!!! I’ve worked Management for many years and YOU are never to assume or accuse the customer of stealing!!!! Like we had the receipt with the date and the item that we bought and still wanted to assume we were stealing!!!! Once we told them that we couldn’t even reach the hat that we bought they went ahead and removed the tag!!! Literally the worse service I have every had here!!! I highly don’t recommend this place!!! Now let me tell you workers something learn to have some professional customer service!!! Second of all Properly train your staff, and remind them about the tag!!! If that is the first step then obviously your new hires didn’t get the memo!!!"

"Horrible!! Store was very overcrowded and it was stifling hot. While waiting a long time In line, two of the very frustrated employees were talking about how long the line was. One remarked “ oh everyone must have gotten their stimulus checks”!! How rude !! EVERYONE heard that comment. Is this the kind of staff that you want representing your company?? Wow! I hesitantly bought my husband two hats there but quickly returned them. we went next door to the other sports store and gladly shopped! Pathetic."