Massage Envy,

1181 East 120th Avenue, Thornton, CO 80233

"Buyer beware!!! Do yourself a favor and do not sign up for a membership here. They will charge you month after month but you will not be able to book the massages you paid for because they cannot keep up with the demand. I finally cancelled the membership and I had to leave a few thousand dollars in unused massages on the table. This company's business practices needs to be investigated."

"Update: why is this location so challenging?? I've been a ME member since 2015 or so, and this is the ONLY location I have trouble with. I switched to Vista Highlands after my previous post, but after they closed, I came back here. I went once for a facial and it was great. I scheduled a facial for my husband and my self over the next couple of weeks. She canceled with my husband because she had a migraine. All good. I wake up morning of my appointment with an awful cold. I called to cancel so she doesn't have to deal with my sneezing and coughing. I get charged 50% for canceling. I know she needs to get paid, but come on! Can we not be reasonable? I guess just go in, if you're sick. It's the COVID Era so I know everyone is short staffed. It's hard to get an appointment, which I get. Front desk staff isn't very helpful. The experience is fine but not great. I've been there maybe a half dozen times over the last couple of years, and that seems to be consistent. I'd choose a different location next time."

"The management here is so poor I am flabbergasted. My husband went in with a gift card, and our credit card was charged after his service. When I called, the FDA could not locate his appointment and said a manager would call me back. I never received a call back. So I called again and the FDA helped me for 45 minutes and said she finally found what I was looking for and the refund would be issued. We got a SECOND charge to our credit card. So I went to the location and the staff were as helpful as they could be but could still not locate the appointment. They left a note for the manager to call me back and, once again, no call back. We are going to dispute the charges because at this point it’s clear the manager is of no help."

"Lowest review possible for this place. Drove in for my confirmed 1pm appointment Sunday to hear that they tried reaching me to cancel the appointment due to the therapist calling out sick. With no missed call, they said they left a voicemail when I don’t even have vm setup. They texted me just fine to confirm (with my affirmative response) and yet didn’t to bother following up that way or via email when they knew the booking needed to be rescheduled. Finding this out on arrival I was met with some bored looking young woman that wanted to be defensive and argumentative instead of provide an apology and a solution. Completely unhelpful and rude. She doesn’t appear to be the courteous helpful young woman that I spoke with Friday the 5th to book in the first place. I have a gift certificate to use and will NOT be returning to this location although it’s the most convenient to reach. When I booked I was wary based on the copious amount of negative reviews and now it’s confirmed why people have left feeling angry, if they were even able to receive the massage they were hoping for in the first place. Steer clear. Jen"