Kelly Eyen - State Farm Insurance Agent 2961 Broadway, Boulder, CO 80304

"This is my first Google Review! There are few vendors in my world that go above and beyond consistently and deserve 5 stars. Kelly and team are on that very short list. We've been with them forever and went through 2018 Hail roof repair and 2021 Marshall fire and while SF corporate wasn't always the best Kelly's team made sure in the end we were whole. Also if I ever need quick changes or need data or have questions, her team is always lightening fast and solves my problems the first time. They reach out to us every single year to meet in person to make sure our coverages are current and we so appreciate that proactive care!"

"I've been with Kelly for over 8 years and State Farm a lot longer. Some of these reviews should be more targeted towards SF, rather than the agent (Kelly) selling the policies. I've always found Kelly and her staff to be very helpful, professional, timely, responsible and pro-active. It's always been a pleasure interacting with them. My only qualified critique is that Kelly and her office were less helpful than I would have liked while wrangling with SF over claims. In fairness, it's a difficult position and I don't know that other agents would have been better or different."

"Poor customer service, poor employee knowledge after having them as our insurance for home and cars for 3 years. Seems they don’t care to be in business, so they lost mine. Took my money elsewhere. I had to give 1 star, otherwise I would not give a star at all.*Update* That’s why you lost my business. Your response below addresses nothing about your poor customer service and poor insurance knowledge. You can try to contact me a million times, but your service will still be poor and your employee knowledge will still be wrong. I never received a call from you. No voice mail. Zak never called me back. No voice mail, no missed call. Again, poor customer service and you still don’t apologize for it or take accountability. Based on your poor ratings on Google, others agree. You need to go into another industry cause you and yoir employees should not be in customer service. I had a problem and your employee told me that she cannot help me, with an attitude. And now you try to discuss account information on a google review? Unacceptable. You should not be in business."

"after reading these reviews, i have to worry that kelly will cancel our insurance if i’m honest in this review. what a horrible feeling that gives me. BUT. trying to handle a claim was painful. we’d had State Farm for 40 years, had a rider added to our homeowners for pipes. Our pipe repair was not covered. the people i spoke to first at Kelly’s agency comforted me by telling me i had a $36,000 limit. i called Claims that same day and was told the same thing. we went ahead with repairs. after the repairs, when told the pipes weren’t covered, i asked that my call to Claims be pulled so i could show that i’d been misinformed. no one managed to do this, in spite of the fact that i knew who i spoke to, the date, and the approximate time: not Claims and not my agent. as for Kelly, she met us in person when she sold us our riders, but didn’t even bother to call when we were in the middle of this mess. 40 years without a claim, and it felt like ‘don’t let the door hit you in your way out’. suggest you listen to Tom Martino and read the other reviews here."

"We switched our State Farm policy to Kelly about 5 years ago and have been very satisfied with her insurance advice. I've found her to be extremely responsive, thoughtful and available whenever we have a question or concern. During the last major fire, which came very close to our home, Kelly was on the phone offering a us place to stay if we were evacuated. I would 100% recommend her and have to several friends."