Einstein Bros. Bagels

"I always order online and normally by the time I get there my order is ready but this morning I waited almost 30 min for my order and finally had to ask someone where it is . They still hadn't made it !!! When they did they just threw it in a bag and threw it on the counter . Not very professional or polite"

"The CMU location is just bad compared to brick and mortar establishments. The bagels are the only good ones on campus which keeps me coming back, but the service and speed are abysmal. I've been in here and waited 15-20 minutes for simple sandwiches, had my order swapped or messed up several times, and have been grossed out by the lack of cleanliness. I don't know if it's the lack of a proper kitchen or what but they should just close and move to one of the Sodexo spots across the hall, if so. As soon as you get a month or two into the semester, the coffee dispensers start to look really nasty with film and floating flakes of matter visible in the sight glass. Today when I ordered my jalapeno salsa spread on an everything bagel I got it on a BLUEBERRY MUFFIN BAGEL instead. Who was putting that together? did they even think about it? just gross. I did not have time to try and explain to the workers and wait for another. I was hesitant to go in, and ended up regretting it. Won't be back."

"Bagels are out of this world, select your entrees for a fab sandwich, you will be talking about it for days and you will return for some more of the fabulous goodness and you will be bragging to your friends about it !"

"My pre-exam ritual is coming here and getting a very reasonably priced coffee in my reusable coffee cup that they give me a discount for using. The workers are always EXTREMELY kind and are very helpful to point out deals or specials that are available. Everything is always clean and the service is always very fast. I strongly recommend getting coffee from here rather than the Starbucks that is also on campus."

"Usually love going in there but today the customer service was not impressive. I know it is a Saturday but it was clear that the girl working did not want to be there. She didn't say hello or greet me in any way. She only spoke to prompt answers for my order. No "thanks for coming in" or any exchange of words when she gave me my food. Very unimpressed. The food was good, as always though"