D3/A-OK Appliance Service, Inc.

"Matt was a great technician! He was very informative, honest, very professional, and respectful. He was always on time. He answered all my questions and made sure he double checked his work. He also made sure that he left the way things were before he left. I highly recommend him and he should get a raise! Thanks Matt!!"

"Had them come out to diagnose an error code on my washing machine. The person was polite and on time...no issues at all there. However, the diagnoses was that I either needed to buy a new control board for $700, or just get a new machine. I figured I had to buy a new machine. Just to check some things I wanted to see how much the parts would be 3rd party or even used. I watched one YouTube video showing that all I needed to do was clean an electric contact with an alcohol wipe. I took the panel off, cleaned the contacts on the control panel board, and put it back on. Machine works good as new. I understand there are fees to show up, but when I called the company they were dismissive and just said the diagnoses fee is non-refundable. My position is that the diagnoses was wrong, cost me $149, and was about to cost me another $700+ if I would have taken their diagnoses as final verdict. I was more than willing to pay something for the nice person who showed up (trips aren't free), but the company should at least offer to split the difference or future credit or something. They could have cared less."

"The company was perfect on notifications. My biggest praises were being on time, professional, friendly, knowledgeable, flexible, and cleaning up. Aaron took charge and immediately went to work on replacing the ice maker. He listened to my concerns and within minutes, the replacement was installed. My extended warranty covered all costs. He gave me information that allowed me to understand what happened. He used to be self employed, in the same business, so he certainly knew what he was doing. I will certainly use this company again, exclusively, and I’ll ask for Aaron."

"Glenn did a wonderful job of repairing our whirlpool refrigerator. He was very knowledgeable about the repair and had done it many times before. He was very respectful of our floor and went above and beyond to protect it. If I ever need another repair on an appliance, I will be calling Glenn! Thanks, Glenn!"

"My review. Tech walked thru door and within minutes called Wolf. Apparently he was not trained on Conversion kits. He called at least 2 more times. He said they did not send all the parts which was untrue. They were sitting on the island under all the stuff he was working with. He did his job and also called Rick about billing which Rick has always been an excellent employee in my eyes. They couldn't find where I paid for the parts so they overcharged me. I guess the bookkeeping is off there also. I had to prove it and get a refund the next day. The tech was talking down to Rick in front of us but Rick kept his composure as thats his character. In all this. MS Reyes did not mention this was already repaired which I did not know but failed to tell me that. The phone call was not even as her paraphrased version of her investigation. Its possible the person taking the call called it a cheap cookie sheet and if in anyway that was agreed upon is because I couldn’t remember the name. I never told this person that I withheld info. About it. Maybe they need Ms Reyes out in the field to investigate. We were gonna live with the scratches but then decided that they ought to know about them. The tech called Wolf to figure out how to get the knobs off imagine that ….and im sure this was not checked on the phone calls ….just the investigator basically accusing us of scratching it. I will not be recommending nor calling D3 OK again. It too bad but Rick is not out in the field anymore so who knows what I will get?   See below. 
Hello, I am unable to locate any calls in our system from 719-XXX-XXXX, however, I will not need to review any further information in your case as our decision has not changed.  We have spoken with Ralph regarding his poor attitude and are sorry to hear about the unpleasant experience in regards to his attitude towards you as a customer, however, he did not cause the damage to your cooktop and I have listed the information taken into account when drawing that conclusion below. 1.  Ralph completed your conversion on December 28th.  You called our office on January 17th to report "poofing" from the front left burner.  20 days after he had "scratched your cooktop" 2.  Stainless steel does not scratch from fingernails, but is more likely to scratch from cleaning with an abrasive material. 3.  Wolf products especially do not scratch from fingernails.  I took my fingernails and dug as hard as I could into my GE stove top and could not get it to scratch. 4.  On your phone call with Scott you mentioned that we replaced a cavity on a wolf oven for you due to placing a "cheap" cookie sheet on the inside in an attempt to keep the oven "spotless" and that you did not report the true cause of the damage to Wolf to ensure they would cover the cost of the repair.  This gives us pause of your moral character surrounding honesty. 5.  You mentioned on your initial phone call with Amanda that your husband stated Ralph has long fingernails, however, I myself have checked and Ralph has very short fingernails.  Although, as I mentioned, longer fingernails would not have caused the damage you have reported.  You stated your husband thought Ralph "may have scratched the cooktop with his fingernails", however, in your email you stated that you watched the damage take place. 6.  And lastly, when inputting your cooktops serial number into Wolf's unit history database it yields a result showing that you purchased your unit scratched some years ago.  Not brand new like you stated in your phone call to Amanda, and not "unscratched."  Our decision is final."