UPS Customer Center 3795 Frontier Avenue, Boulder, CO 80301

"Great customer experience! Iliyas always manages everything so perfectly."

"Customer service over the phone is non-existent, only a robot that can’t help with even slightly complex issues (ive tried). For years I have had packages returned to sender due to “insufficient address”, when it is not insufficient, the driver just gets confused. Each time I have to drive to this warehouse and explain. This time round I’ve been waiting on medication my cat sorely needs, and it is very frustrating."

"UPS likes to not even try to deliver my packages and then tell me I need to drive here to pick them up after being lost in limbo for days. No way to contact UPS and find out why (the listed phone number leads to a robot-only non-support line) or get them to actually make a delivery attempt, just have to drive across town to this industrial park a few days after your delivery was supposed to arrive."

"I've been shipping packages from this facility for a few years now and a review is long overdue. Elias makes the experience shipping with UPS here better than at any other facility I've been to. He always offers to help and is a pleasure to work with which is why I'll continue to chose UPS and will make the drive across town to this location."

"What a great service. For two days they missed delivery since my leasing office moved to a different location and it was hard to find. Which happens, but what I love about this UPS location is that they care about their customers and called me, they invited me to pick up a critical (Medicine) package in person, and the guy even stayed after his working hours to talk to me about it. Thank you so so much for this dedicated service, I know its hard given the volumes and stress you dealing with, but being able to pick up my medicine that night was very important to me. Thank you!!"