King Soopers,

9731 West 58th Avenue, Arvada, CO 80002

"Check your receipts before you leave the store! Tonight I was just charged $15 for a $1 item!!! I'm ... - charged incorrectly for something almost each time I shop - always having to check myself out since there is never an employee working an actual register - so frustrated with the self-service system since each scan results in the system telling me to place the item in the bagging area when I've ALREADY DONE SO, and after the 5th-7th item I've scanned results in the system freezing until the employee manning the self-service area decides to stop talking with his/her buddies or customers and actually comes to assist; adding another 10 minutes to my checkout time • The manager and staff are NOT friendly • Bathrooms are dirty and stink • Minimal gluten-free and dairy-free options I called the store at 10:30PM to find out when the service desk opened. Not only did the guy who answered sounded stoned, but he unprofessionally answered "Hello," not "Thank you for calling King Soopers," and was guessing as to when they opened. Seriously?! HELLO, remember me, the customer, spending my hard earned money to help keep y'all working and the lights on?! (SMH) Soon the new units being built, where the old Kmart was, will be occupied and those folks will be shopping at this store. Let's see how things will be then."

"1/19/24-SHOUT OUT TO RAVEN AT SELF-CHECK OUT!!! HE HELPED ME COMPLETE MY GROCERY ORDER AND I WAS ABLE TO GET MY GALLON OF WATER!!! GREAT CUSTOMER SERVICE AND HE SHOWED ME SO MUCH KINDNESS TOO!!! THANK YOU RAVEN!!! GOD BLESS YOU ALWAYS!!!"

"They have really pushed customers to use the self checkout at this store. They only have one, maybe two checkers open at a time. I would say 99.9% of the time the self checkout machine are a pain to use. They always stop working because they think you are stealing items. So you have to wait for… you guessed it, another checker to come watch the camera to see that you aren’t stealing to proceed to check out. Majority of the time multiple self checkout’s aren't working or only take cash or card. I would say 9 out of 10 times I have to wait for a checker to come fix the machine because it stops working for one reason or another multiple times per one transaction. If they have other customers struggling with other machines, you have to wait or search out the checker who is helping on the side you are on. They are always nice and apologize, but you can tell the frustration that is going on with the constant issues from those machines. We dread going to this store!"

"The location is convenient and that's about the only good thing. The store is a bit outdated and not very visually pleasing. But the worst part is the customer service. It is SEVERELY lacking in this store. This staff is not happy and it shows. There was a man stocking dairy that was extremely rude to me for no reason. Then we got to check out and the checker had an attitude. I understand working with the general public is challenging, but this team needs a morale boost or something. I will avoid just to keep my mood stable lol"

"Love King Soopers, they have everything you need! Full service Pharmacy, Deli, Meat, and Bakery Department. Still the old fashioned way of having butchers and deli and bakery staff prepare made to your order. Yet, has super fast check out to get and go. Has the friendliest staff that will go out of your way to help you. Managers, Travis and Angelo ( seen in pics) work very diligently to make sure the shelves are full and customers are taken care of. Very clean and inviting. I've even seen security help and escort our elderly and disabled to help find certain items and reach things that they couldn't, including me. Great place to shop."