Penrose-Francis Sleep Disorders Center

"The facility cancelled my appointment last minute and did not offer any way to fix the situation. There was not a supervisor I could talk to and the entire staff was confused about whether or not my insurance was in network. Extremely frustrated and angry. Do not recommend."

"I was referred to Penrose-Francis Sleep Disorders Center by my PC physician; I was initially taken aback by the low Google rating, but I determined to keep an open mind. And I am glad I did! My appointment was far enough out that the welcome packet made it to me in the (snail) mail with instructions, pre-appointment paperwork, and a map. I even received a phone call (or two) before my appointment to verify my out-of-pocket cost, so I would no be surprised/disappointed when I arrived. In her own words, Athena “wishes that everyone who visits feels like they’re the only one here”. I had a time set aside just for me, to understand the process and learn the equipment for at-home study. Bonus was learning I can see my results on the MyCenturaHealth app! It appears that the negative reviews are outdated and presumably happened before Athena (or current staff) took over. No complaints here!"

"My pulmonologist ordered a sleep study and I was dreading it. It went GREAT! I slept well, the room was comfortable, and the staff (Miguel) was professional and caring. Highly recommended!"

"I guess I was extremely fortunate. I had to reschedule my sleep study with them three times due to circumstances on my end, not theirs, and not only did they return my calls and answer any questions, but the facility was great, the staff was pleasant, competent, and professional, and they weren’t demeaning in any way."

"PROS: nice facility; clean, spacious rooms; did not have "hospital" feel CONS: The conclusions drawn by the doctor on call at the sleep study center were faulty and he recommended treatment be denied. Only because my GP trusted my instincts, he forwarded the results to a specialist who reviewed the data and found not only that treatment was necessary but that additional diagnostics were needed. **For those who don't have a choice of sleep centers: if you disagree with the conclusions drawn by the sleep center, seek a second opinion ... I was told by their staff that the criteria needed to qualify for treatment were arbitrary and depended on who was on call that day!**"