Colorado Fireside

"Bought materials for wood burning fireplace. Staff proved helpful and knowledgeable providing me with materials and information to enhance my project. Staff- Ryan and Angie- generously gave me needed information to complete my project and helpful post project information. I would highly recommend them for your fireplace needs."

"Not very prompt or available customer service (especially after purchase), and although the products are solid, they are severely overpriced. If you purchase a mantle, be warned it is tight fitting primed MDF, with little to no wiggle room. You have to be very precise and you'll want a partner to help hold the fireplace to the wall mounted bracket so that it is perfectly flush. Otherwise the mantle won't fit over it. The fireplace itself would rate 4 stars, and if the machined screws weren't soft (strips easily) and the threaded inserts were a size larger and the mounting bracket machined better (its a little challenging to adjust it flush without any machined grooves), then it would be 5 stars. It's visually impressive, functional, and very sturdy. Unfortunately, these folks demonstrate below average customer service, and in two interactions after the purchase (both to ask simple, quick, yes/no questions) it's like pulling teeth to get help. Sometimes businesses have this type of lopsided approach to customers, where prospective customers are the primary focus and paid customers they'll get to when they have time (and if they're not too much trouble). Great products, but would recommend buying from a different location, if its practical."

"We had two stove installed at our residence. One in the shop, and one in the main house. Both are excellent. The installation service was top notch, fast, and nice clean detailing. I would recommend this company any day."

"I purchased a stove and the pipe to go along with it. Ryan, Jason, and Jake were extremely helpful in showing and explaining to me how to install it. They were very patient with me and always made me feel comfortable when asking questions. I appreciate it! Thank you!"

"We had an excellent experience with Colorado Fireside. The staff is courteous and knowledgeable, and helped us select the appropriate pellet insert and gas fireplace for our cabin. They answered all of our questions. They also repaired some damaged vents on the roof for us, including heavy duty stabilization of all the flues and vents on the roof. The workmen were very courteous and attentive to safety, and cleanliness. Everything works great! We couldn't be happier. Frank and Lisa Bonds"