Axis Health System - Montrose 605 Miami Road, Montrose, CO 81401

"I have been going to the center for mental health for over 15 years I am bipolar and have been having troubles getting an appointment with one of Axis's new doctors. I have run out of my medication for over 2 weeks now and being bipolar I should not ever miss my medications they don't care. They are not for the patient they are for their bottom line."

"Since Dr. Morley and James left and were replaced by Dr. S and her assistant, I am appalled at the negligence in care. They left my child without meds and no refill after telling the pharmacy they were sending it over. First of all, this is a medication she’s been on for 3 years. Second, it’s a medication you cannot go off of abruptly. Third, after my pharmacy called 3 times and I left 3 messages marked urgent, it took 6 days to get a call back. I cannot believe they left my kid without her medication. Our pharmacist was shocked and said to go the ER to get it. I’m furious."

"This is the most pathetic mental health clinic I have ever visited. Not only are they so dull that they refuse so set appointments but they also show very little care for their clients. No matter how much I attempted to explain to them walking in gives me extremely high anxiety and stress they did not care. I find it amazing how someone supposedly dedicated to the mental health of someone would so brashly brush off thier feelings. The employees are also pathetic and show no interest in helping anyone other than there own paychecks."

"If you want to create more stress in your life, this is a great place to receive care...the front desk staff at the Miami Road facility is rude and the finance department is only available on their terms. I understand that the VA is a difficult organization to work with, but if I take the time to arrange correspondence and MMHC finance staff does not want to answer when they call to address open balance, that's not my problem, or my job. The point is, it should not take six months to a year and tremendous efforts from the patient to fulfill an open balance. While I had an awful experience all around, 7 months after ending treatment with this facility, the situation is finally being rectified. The finance director has contacted me directly to inform me that the finance staff will be retrained so that this does not happen to any other veterans, and to take responsibility for the billing errors. While I still would not recommend this facility, I can appreciate taking responsibility for mistakes and acknowledging that additional training is needed."

"9/1/2020 This is my first negative review. But I feel it is important to let those in crisis and their families know that COVID19 protocols are not consistently followed at this facility. First of all the masks provided to patients are not adequate there is no way to fit the mask around the nose. But, more importantly the staff allows patients to pull masks down or go without a mask completely. This was extremely worrisome. I was there in crisis and this only added additional anxiety. I alerted staff but it continued throughout my 5 day stay. In addition, I was assigned a room which shared a bathroom with a male patient. I was unable to lock my side of the bathroom door which meant he could enter my bedroom via the bathroom completely out of sight of staff. This caused me extreme anxiety and it was very difficult to sleep. I felt this was inappropriate and dangerous. I let the admitting attendant know but nothing was done. On day four I had decided the risk of COVID19 and sharing a bathroom with a man was creating more anxiety than I came in with so I asked to be released. Only then was the man moved to a different location in the building and I was assured the mask rules would be enforced. So at the request of the therapist I stayed. But, the next day COVID19 rules continued to be ignored. I had to just show I was better and get out of there. I did not feel safe during my stay, I was terrified about the male entering my room during the night and felt at risk of exposure to COVID19 each day. The Center needs to improve COVID19 measures. Better masks, staff must be diligent in ensuring masks are properly covering the nose and mouth. Not sharing items, markers, pencils, etc.. Phones should be cleaned for each use and more. Above all a woman should never be placed in a sleeping area with a male, especially in a mental health facility. I left the facility in a worse place than when I arrived. Beware!"