Quest Diagnostics

"Appointment was at 9 AM. Walked in at 8:59, checked myself in on my phone, and didn’t even have time to sit down before they were ready for me. I’ve been told I have squirrely veins and it often takes techs a couple tries to work with me- Roberto was able to get my blood on the first try without issue. I was literally in and out within 5 minutes. The easiest blood tests I’ve ever gotten."

"I have a question for lab people. The door is locked, no one is available to ask. Finally I have my turn, and they put my information and scan my insurance card. I owe $69. I told them my insurance covers 100%. My insurance agent told me if the lab collects money before submitting the bill, and if I pay $69, they should reimburse $69. It is terrible procedure and cheating the customer. I refused to pay, they will bill my unsurance first, but they are stubborn about it. It was very frustrating. Never go there!"

"Had an appointment for biometrics, checked in at 7:34 for a 7:40 appointment was taken back on time and was in and out done in 10 minutes, Mary had great bedside manners, she was very informative, kind and very quick! Highly recommend coming here, make an appointment online before coming in and check in with your phone this way you have a seamless transaction!"

"I went in as a walk-in. When I got there two other individuals signed in a walk-ins in front of me and we were all told via the kiosk we would not be seen until 1:30 (it was 10AM). They were seen right away. There were issues with my sign in and I asked for help from Denise (tattoos, grey/brown hair, 40/50s) she was very rude to both me and another customer. She them skipped me, seemingly on purpose, to help others with the same test and walk in status. Gladys, the tech, was very efficient and friendly. I think corporate needs to do some training and investigate this clinic."

"My daughter had to go in for an employment drug screen. She was told by her employer that she could walk in. When she did, there was only a kiosk to check in. There were apparently no other openings for drug screens that day and she had to make an appointment. I wanted to ask someone if I had to be there since my daughter was a minor but there is no one to ask. Just an empty room with a kiosk. Very unprofessional. I tried to call that location to ask if I had to be there and you cannot get a live person on the phone. I had to take off work to go back with her for her appointment and it turned out I didn't need to be there with her. If there had been a person in the office to ask or if I could have gotten a live person on the phone, I would not have had to take time off work to go back with her. I will never use Quest unless I am forced to. They absolutely lack in communication and customer service. I have told everyone I possibly can how poorly Quest handles their business. They have a lot to work on if they want people using their lab."