PetSmart

"RIP OFF & LIES. If you paid someone to cut your lawn & they did only 1/4 of it would you be happy??? I was quoted $55 for a FULL Cut on my 10 pound dog. When I dropped him off, the groomer told me it would be an extra $10 because he had minor matting. Then she said it would be another $10 more for conditioner to help the tangles come out easier. I told her I would not pay extra for her to do her job with care...I'd already agreed to $10 more for that. When I went to pick him up, he didn't look like he had received ANY cut, not even a trim. He was only brushed out. I complained but was told they were closing (at 3:30??) and I could take it up with the manager the following week when she returned. That was the week of my wedding & someone else took him in for me. But the only service on the dog then was hair cut out of his eyes and feet hair trimmed. STILL NO HAIRCUT that I paid $65 for!! The groomer LIED to her supervisor and said I had refused to pay for the full trim. CHECK MY RECEIPT. I PAID $65 for a FULL CUT & Detangle. Instead I got NOTHING but aggravation and lies. SHAME on You, PetSmart! (I'm also posting this review on our CS Community Network & NW Colorado Springs Moms FB Groups, warning others of your shameful antics.)"

"This place is the worst. I have gone here 4 times and it has gotten progressively worse each time. This last time I received a price quote on the phone when I scheduled the appt and when I picked up my dogs it was almost double what I was quoted. The dogs did not look or smell clean. 3 days after their visit one of them had an anal gland burst. We went to the vet and the other gland was completely full. This was suppose to be a part of the service that I verified with the groomer. The vet said there was no way this was done 3 days earlier. This place is a joke. Get a written estimate so they don't try to steal your money."

"Always been friendly and welcoming. And don't mind when I bring my bird Jasper in to visit. Only reason I didn give 5 stars is one of the sales associates had little to no knowledge about birds, I overheard her talking to a family who were inquiring information about birds, like what she would recommend for food,toys,cage ect.. and if they would recommend it for younger kids (Noooo!!) And the little information she did tell them was incorrect. I had to step in. Thankfully they got a hamster instead."

"Staff is always amazing. Customers are always attentive. Huge shout out to Gretchen from grooming for helping blind me clip my guide dogs nails for the first time! Huge shout out to Tiana and all the sales floor staff and cashier's for making us feel happy and special and also helping us when we need to customize things. The return and exchange policy makes me confident in buying from here as it's super easy to exchange if I get the wrong size or to get a refund if something doesn't work. I always go for the exchange option as a guide dog needs a lot of stuffs heehee. Looking forward to teaching Lili about boots tomorrow. Buy from here it's worth the price for better quality every thing. The Banfield is also AMAZING and offer the wellness packages that really make a huge difference and help prevent emergencies. We are moving further west in town but I still plan on coming to this location because it's always a great time. Lilith in her new harness and leash from this location. Note, yes Lilith is shaved, she was really matted up when I adopted her; from an unrelated 3rd party; and brushing them out didn't work, her vet team recommended the shaving to let it be combed out as it grows back. I shaved her my self."

"Update : TEANNA ROCKS. She was helpful and knowledgeable, being quite able to handle the issue I had without needing to call anyone else. So if you see Teanna be rest assured! This place is always clean and well stocked. Employees are friendly but don't jock you."