Just For Kids Eyewear

"I have been bringing my 5 year old, visually impaired, twins to Just For Kids Eye Center since they were just infants. We love Dr. Lee and all his fellow doctors. They have always been so kind, patient, and understanding. Since we see Dr. Lee we have always used Just For Kids Eyewear to get their glasses, to include thinning of the lenses due to such a strong prescription, transition lenses, and so on. The twins have ALWAYS needed the accommodations and have ALWAYS had their lenses sent off to a lab in order to get the right fit, as we don't have many options for glasses that will work with their visual impairments. They have always been thorough and have gone the extra mile to bill both primary and secondary insurances in a way that got my kids everything they needed. As of recently, there has been noticeable staff changes, and a drastic decline in the level of customer service being received from the employees of Just For Kids Eyewear. We have had two appointments within the past 6months that I left there feeling so defeated. Today I was in with my children, knowing they have a hard prescription to fill, I asked if they could help direct me to frames that would best suit the lenses they need, I was instantly met with one employee who immediately appeared like she didn't know what she was doing, followed by a second employee with whom the whole interaction was disrespectful start to finish. When she wasn't standing there with her arms crossed, she was speaking to me very rudely, pointing her pen at me, and kept dismissing all the questions I did have. She continuously told me she couldn't do something they have been doing for the past 5 years because they couldn't just write off the expenses of the lab we have been using for their lenses. I tried to ask for documentation of said "write offs" which they refused to give me. However, I am knowledgeable enough to know that if billed to BOTH insurances properly there would be no extra expenses. Her response to this was a list of everything they couldn't and wouldn't do to help us. At no point during this interaction did I feel heard or valued as a continued customer. There was no help and no alternative options that they were willing to explore with us. As much as we value and appreciate Dr. Lee and his fellow colleagues for the years of help with our eyeglass journey, we will not continue to get our glasses through Just For Kids Eyewear. All the new front desk employees at BOTH Just For Kids Eyewear and Just For Kids Eye Center, that are there to greet you for your appointments and help you pick out glasses are more than unprofessional in the conversations being had amongst each other, and absolutely disrespectful when you need any sort of help that requires them to quit scrolling Facebook on their phones, and actually do their jobs."

"Would leave 0 stars if possible. With recent staffing changes, there has been a drastic decline in customer service. There are several inappropriate conversations being had in ear shot of customers, and you are instantly met with either somebody who doesn't know how to help OR you have a strong prescription and you are met with crossed arms, snide comments, and a refusal to bill insurance (primary & secondary) to accommodate the needs of the patient. Both employees I interacted with were very rude, and to top it off this isn't the first time I have had a difficult encounter with the exact same employees. I have been bringing my children here for 5+years and, as much as we love the eye center and their doctors, we will not continue to get our glasses through their Eyewear center."

"For five years we were able to have a great experience and recieved fantastic customer service. Now with the new hires and change at the desk. This place is very unprofessional. There is no team with the customers, no helpful ideas but plenty of no we can't do that. Lack of effort and negative customer care is guaranteed with a side of smirkiness. We will be looking for better options. Avoid at all costs!"

"The ladies here are so kind! Their smiles are contagious. They always seem to go above and beyond for us. I bring my 3 kids here, one with cognitive delays. They give us plenty of options and we never feel rushed. They search for other stock, colors and sizing without me even knowing they could do that. My kids are hard on glasses, they never fret about helping us with a new pair or even reordering identical pairs over the phone. They have the flexible glasses and they hold up really well against my child's lifestyle. I recommend their bendable glasses to everyone ! We have used this company for years and even followed to a new location further away. They get our glasses back quick and we never have issues. Everywhere is short staffed now and will be for a while. Practice gratitude and patience anywhere you go. We're all humans and I believe fully that they're doing their best ! I highly recommend this office!"

"We have used this place for years since our boys see the provider in the same location. Most of the time they have been great but this time has been horrible. After receiving the wrong lenses for one pair of the glasses they had us leave the frames for them to be swapped out upon arrival. That was fine and they ensured me that the glasses would be shipped out to me. We also were waiting on a trial pair of contacts that were guaranteed by 1/14. We don’t have the glasses or the contacts. I have called numerous times and left messages. No return call to address this. I am not sure we will be return customers after this."