GoodBuy Gear Denver 4800 Dahlia Street, Denver, CO 80216

"To say that I’m in shock is an understatement. Ordered a “Barely used” Bugaboo Fox 3 and received a BRAND NEW stroller. The only thing that was listed as missing was the canopy (which I ordered as well from GBG). The stroller price was…… $400!!!! For Bugaboo! Yeah! HIGHLY SATISFIED and strongly recommend!"

"GoodBuyGear is a great resource for parents-to-be and it feels good to support a sustainability-focused retailer! Based on the three products I've ordered from them so far, it seems like the pricing is fair and descriptions are accurate. Both open-box & barely-used condition products looked to be in perfect, new and unused condition. Two items arrived without any manufacturer's packaging and one arrived in the original box. Shipping was pretty quick, at most 7 calendar days transit time with 1-3 days processing for shipment. Their customer service team is also responsive to questions via email."

"Do NOT trust that GoodBuy Gear does the quality check of open box merchandise to make sure it works like they state on their website for baby gates as that's a false claim! I made the mistake of doing so and after recovering from emergency C-section surgery, attempted to put up a gate that's so badly bent, it won't work because it can never be lined up. They gave me a small partial store credit for something I get to throw in the trash!"

"Got a halo bassinet described as “open box” the package came pretty much destroyed and I could see the bassinet through it. When opened it was obviously used and not an “open box”. Dirty and had stains in between the seams. Incredibly disappointed and would like to be reached out to as soon as possible as I felt I was deceived by the description. Update: customer service worked with me for a full refund quickly and professionally."

"Update: Customer service got back to me within a week, sent me a new swing free of charge and let me donate the broken one! I am very pleased with my experience and am so glad that the other poor reviews probably encouraged better efforts from their team. It was a bit of a hassle when I simply could’ve gotten the same swing new from Amazon within two days for the same price but if you’re looking to purchase something big for a bargain then it may be a lot more worth your time! Hope this helps :)"