LL Flooring 4624 Northpark Drive, Colorado Springs, CO 80918

"We were happy with our installation experience and very pleased with our flooring that we had installed in January 2021. However after a couple years we started seeing gaps between the planks. We called LL flooring because they told us when we purchased there is a life time guarantee. Because we were dropping 20k on this project that was a big selling point for us and one of the reasons we went with this company. Here we are 4 years later and we find out that “lifetime” only covers “materials” and not the actual installation for which they hired out the job to a contractor. Thankfully the company that did the install was willing to come down from Denver and correct it but here we are a year later and have several more spots that are pulling apart. When I called LL flooring they said they no longer contract with that company anymore but were happy to come out to give me an estimate on a new flooring job I inquired about. I said no thank you. Why would I want to work with a company that doesn’t stand behind their work? Very dissatisfied with their service and Integrity."

"I was pleased with the help I received by 4 different guys over 3 visits to the showroom. They were courteous, knowledgeable & professional. I would recommend this company to anyone looking to update their floors!"

"Not even after 2 years I have a crack in one of my planks. After calling LL flooring they were not helpful and stated they don't work with the installers anymore. I spent thousands of dollars for a product that got chipped in under 2 years. Horrible customer experience."

"We had bought floors here several years ago but I guess the product we bought was causing some sickness from off gassing. They were sued and we ended up getting a settlement from them so I am back to replace my floors with hardwood. They have always been very helpful for us so we will go back. The flooring is quality at a more reasonable price then other places."

"My experience with LL Flooring has been very favorable. Their employees are helpful and informative about the product. The flooring I purchased was of good quality and was on sale making it a better deal than other flooring stores I shopped at. I was also able to return any excess materials that I didn’t use and receive a refund. This is the second time I have purchased flooring from LL Flooring and have been pleased both times."