Rent-A-Center

"Rude people tell me things, and then somebody else gets on the phone and tells me other things nobody communicates with each other pretty rude to me. I couldn’t make a payment because my check didn’t go through one week. They just threatened to come take all my stuff just crazy like I don’t understand no customer service"

"To get financed, & fill out the application was very easy, & took no more then 6 minutes to complete."

"Got a washer and dryer from this company. Called around November 2022 to have them fix my washer and dryer this was before I paid it off. They picked up the items gave me a loaner now it’s February 2024 the washer and dryer is paid off but they still have my items and I still have an old beat up loaner washer and dryer. They have not been great at communicating with me on updates on how my washer and dryer is being fixed or anything. All I want is my items I purchased fixed and back in my home. I don’t want the one they lent me."

"When my game chair and desk was delivered they sent the wrong one. Also it was a refurbished chair and had cat scratches all down the back ,all the cords weren’t even sent with it. So when I called Rent-A-Center, they said they would take care of it immediately. When the delivery driver came back, he again sent me the same desk and table only it was a band new one. at this point I was pretty irritated but I said OK shouldn’t have but I did. So the next day I lost my wallet I had to cancel my cards. I let Rent-A-Center know I was waiting for my new card to come in so there would be a delay on the payment. They have harassed me every day since. I ordered this the day before Christmas. if it wasn’t For the fact that it was my son’s Christmas gift, I would’ve gave it back to them and been done because the woman I spoke to was like speaking to a wall. They say communicate I did, and yet that did nothing not very understanding about anything I couldnt even get the right items I ordered. not to mention for a refurbished game chair and desk. My payments were more than when I got a new one. They went down by three dollars that is ridiculous. Definitely won’t ever rent anything from here again. And good luck to those of you that do."

"I'm a manager in the world of retail and we all have one thing in common, any customer should have all the utmost respect! But when you start charge your customers double payment without their knowledge, that is stealing money out of your customers wallet. And for them to tell you that they changed my payment from weekly to bi-weekly, I was never given the update nor did I give them my consent. A few of the workers there are nice and I'd love to recruit them to work for me but some (store manager) have no respect and plain rude! If you want to get money stolen out of your wallet, by all means, shop at their RAC store."