The Home Depot,

3560 E Main St, Farmington, NM 87402, United States

"Spent $900 on a Traeger grill, paid online, picked it up and it absolutely destroyed. The thing looks like it fell down a flight of stairs. The employees told me this was ‘better than the ones in the back’… Absolutely unacceptable. Would not recommend"

"Love this place and I appreciate the employees who helped me out. Customer service was great. The cashiers and all were a huge blessing to me today."

"I needed to take back something and they wouldn't do it. I paid for it with cash and I didn't need it anymore. So make sure u keep ur receipts always. They suck when it comes to that. So make sure you really want something when u buy something their because you may not be able to bring it back if you don't like it. Good luck!"

"They help you load up, just go there by yourself. It will work. I almost finish building a house. I spent lots of money there. There's no HOMEDEPOT here in Lukachukai Az."

"On a normal basis, I love Home Depot. This is the absolute first time I have ever had consistent bad encounters from this home depot. The service and capabilities of the staff has been so terrible that I've actually taken steps to close all accounts with Home Depot to include credit lines in order to move on. I would avoid this particular Home Depot if at all possible, and it is given that Lowe's is right down the road. Examples of issues I've had: - "Miscommunications" with multiple departments ranging from not understanding what the question, "is the display flooring shade lighter than what's in the box?" with the response being "they weigh the same". This exact conversation happened three times after I attempted to clarify that I was talking about the color. - "Your product will be delivered on x date", call on that day toward the end of the day to be told, "they never actually scheduled your delivery". - "It turns out, an entire department lied and we can't install what you need and you will have to special order a material through x department". No big deal, contact that department and they have ZERO idea on how to do it, what the item is, or how to order it. Was forced to contact the specialty company and schedule delivery directly with them (not the previous delivery issue). - "The department shouldn't be discussing anything regarding installation or how to install a product". If they can't and are unable to describe how to install or what that would entail, why are they called [x] specialists? - "I know you're unhappy but if you don't want the service, we charge a 15% fee even though it was out of your control." - I called a department to get help about a product and the employee proceeded to just yell what continuously before hanging up. - Their delivery window is "when my driver leaves to when they finish". This has been an unbelievable chain of events that has transpired is incredible. It is mind blowing that this is the standard Home Depot fosters. They are either setting an incredibly low bar of standards or they were so understaffed that the only job requirement was "over the age of 18 and a warm body." Absolutely incredible. I will never be returning to this Home Depot."