Ameristar Black Hawk,

111 Richman Street, Black Hawk, CO 80422

"Absolutely worst experience! We got stuck in Denver due to snow storm and came in 1 day later. They canceled our policy and refused to honor our original price. Manager of that hotel should be terminated as soon as possible! I will never come back to this location and for sure book Monarch down the street… at least they appreciate their customers!"

"The rooms here are very nice but it’s unfortunate that they have a $65 resort fee when you are not getting much for the “resort”. There are no servers or drink runners in the casino, no one is coming to bring you a drink or take an order. They basically only have slots, there are barely any roulette tables and they are sat on for hours if you can get a seat. The pool is nice, but although it’s indoors it’s not heated. The hot tubs are nice. All around it’s pretty mid and not worth the money."

"Spa customer service is amazing. They had to cancel a service for my wife and daughters as the provider had an emergency. They made it very right. Thank you April for ALL you did! They had an amazing experience. Five stars. The Guest Services other than the spa were horrible. First when I called to see if they could put a little treat or acknowledgment of my wife’s birthday that we could see upping our arrival, I was told in the phone “uh, we don’t do that”. Then my daughter called down for more pillows and a 4th set of towels (we have our family of four in the room) the gentleman was downright nasty to her. So I called and he was nasty to me. The server in the fireside restaurant made sure to let everyone know how stressed she was. Spa? Amazing! Guest services? Missed opportunities for them to create a great experience."

"In bigger places like this it's sometimes hard to guarantee each employees courteous and competent. However, when I expressed my concerns to Walter the manager, he was so receptive and kind and did everything he could to assure we left happy still. Very glad he is in the position he is in because when the right people come along he is going to lead them and the establishment in a beautiful path"

"Our favorite casino on the strip, even better than the new one in my mind. The rooms are great, but could use a little maintenance where furniture is starting to look worn over 15 years of use. The suite was amazing, palatial, and super comfortable. Staff is awesome."