AAA Colorado Springs 7330 North Academy Boulevard, Colorado Springs, CO 80920

"Dishonest, horrific support, bait and switch tactics. Faith Jones from that office pulled a bait and switch deal. Seemingly professional until after she took a full years payment, only to have an invoice sent for well over $300 for her intentional blunder. She knowingly took advantage of a senior on social security to make a quick buck . Stay away"

"AAA auto buying service. Stopped to pick up a car that my wife bought through the buying service. The quickest way to get a great deal on a new or used vehicle. No hassle by car salesmen. Josh is excellent at getting just the vehicle you want."

"I had hail damage in July 2023 by mid November I called the shop. I had received ZERO communication from Krista Young my adjuster for months. She always lied that she left me voicemails. Never got one. The shop told me AAA was totaling my car. I tried frantically to contact AAA to understand what was happening. I was never answered. Out of the blue I get a letter 2 days before Thanksgiving from Shelly Van Zant threatening me with storage fees and demanding the return of my rental car Absolutely NO PAYMENT or any information regarding what I would get was ever forthcoming They actually removed my car from the shop and sent it to auction without paying me a dime. How can I shop for a car without knowing my payout? How can live without a rental vehicle while trying to replace my car? I paid hundreds of dollars out of my own pocket to survive. I escalated the matter to senior management. They paid me lip service I finally purchased a car on 12/4/23. Today I get contacted to resolve my issue. They are so clueless and lazy. They had no idea I ditched them 2 months ago!"

"Called in for a lock out at 10:40 p.m. Received a callback at 11:16 stating they would be here in 15 to 20 minutes. Wanted confirmation that I acknowledged their approx arrival time. 11:39...after repeated calls to them to find out what's going on, they kept assuring me a supervisor will call me back while they find "THE DRIVER". I spoke to at least 3 different operators that continued to read the script on how to handle a customer left in the cold for hours. ARE YOU IN A SAFE LOCATION?, SOMEONE WILL CALL YOU BACK... The second operater PRETENDED TO GET A SUPERVISOR AFTER ME CONFESSING MY FRUSTRATION , she then TRANSFERED ME TO PHILIDELPHIA TO JUST ANOTHER REGULAR TAKE THE INITIAL CALL PERSON. YOU HAVE COMPLETELY FAILED ME AND LEFT ME IN THE COLD TO DIE...YOU ARE A NO CALL BACK, NO SHOW AS I STILL SIT IN THE COLD AND FREEZE IN THE WEE HOURS OF THE MORNING... SOMETIME AFTER 2 A.M. NOW...HAD NO CHOICE BUT TO CALL AN AFTER HOURS TOW COMPANY. $160 . AAA ON DECEMBER/13& 14th, YOU HAVE PROVEN YOURSELVES AS USELESS TO ME. EPIC FAIL... BOOOO NO STARS"

"Jessica at AAA helped us with our car rental needs in Japan from finding it all-wheel-drive or four-wheel-drive vehicle large enough to fit our group and all of our snowboarding and film equipment. When I had a question about one of our reservations I had left her a message on her phone which wasn’t extremely detailed but it was enough for her to email me back with all the information needed without having to call me and ask/reask any of the questions I had left on the message. Was extremely professional and kind as well. I highly recommend booking any of your travel through AAA."