Service King Collision Aurora (Now Crash Champions)

"They were the fastest of the 18 service centers I called to fit me in for an estimate following a collision (not my fault, which is perhaps a bit surprising). The work is top notch, the truck looks good as new, and they seamlessly worked through my USAA insurance policy. Great, and will go here again should the unthinkable but likely happen."

"Someone rear end me, I came to this place, asking for pricing to repair. Very angry lady at front desk. Saying by appointment only and the insurance company most have referred me to them. I don't recommend this place to anyone."

"A hit and run left me needing some body work. I went here because my insurance worked with them, and it wasn't too far from my job. The repairs held up for a few months before the fender flair and stripping around it started coming off. They also did a poor job around the headlight, grill, and hood area, so moisture in the headlight is a new problem now, too. Everything is under warranty, and I have made about 8 calls since May and spoke with many different people trying to get scheduled, but every time, they say they will call back and never do. I'm beyond disappointed with the poor work, communication, and management from this company. Save yourself several headaches and go elsewhere."

"On 7/30 I was involved in an auto accident. I called USAA and filed my claim. They “recommended” this service location to repair the damage to my car. I had stopped driving the vehicle on 7/30 because the vehicle was making a “rubbing noise” on the tire and I was concerned. On 8/4, the tow truck came and picked up my vehicle. The vehicle was delivered to thislocation that same day. Service King texted me 5 days later on 8/9 asking me to come into the facility on to go over the damage to the vehicle (“a walk around”) and to sign some forms. When I went to the facility, I noticed that they had made markings around the windshield (lines going up and down) along with driver side damage. I went over the damage to the vehicle with the representative that was there that day. On 9/2 I received a text from Service King saying that my vehicle was ready to go. When I arrived at the shop, an older blonde woman informed me of the paint requirements and then I went out to inspect the vehicle. The windshield had two major cracks (one from the accident – see pics). I mentioned it during the initial walk around along with Service King having placed lines on the windshield themselves. The blonde lady stated that the technician placed absolutely zero notes as to why the windshield was not replaced. She then stated that she would need to talk to the technician on Tuesday (due to the holiday weekend) to find out why it was not replaced. I stated to the blonde lady that I was not going to take my vehicle and that I was keeping the rental until this issue was resolved. Even though she had no notes, nothing to validate why it was not going to be repaired, her first words after I stated that were, that I was going to be charged for the rental days that I kept the car if they deemed the windshield was not going to be replaced. It was clear that it was a “scare tactic” intended to intimidate me to take my car. I knew that this clown was not going to do anything legitimate, so I called USAA on 9/6. Jasmine at USAA listened to my story and asked for pictures of everything. I emailed Jasmine pictures of damage of the initial collision, the walk around that was done on 8/9, the image of the technician not putting notes on the computer and lastly, the vehicle upon “completion” on 9/2. Seeing the documentation that I had, Jasmine put me on hold and called Service King to have them repair the windshield. She indicated that it was good that I had pics along with “timestamps” to prove my story and hold Service King responsible for the intentional neglect. When she came back on the line, she told me that Service King stated that they did not think the windshield was part of the damage. This was a blatant lie as they had marked my windshield up upon the initial walk around. This to me screams that Service King was negligent and ruin my windshield further (with an additional second crack). Then the technician tried to cover it up by not documenting anything and coming up with a pathetic reason when USAA confronted them. If you do decide for whatever reason to deal with this location (I hope you don’t), make sure to take video/pics of everything transaction with this location. They cannot be trusted to the right thing. Keep all messages and document all calls with this location. The pics included with this show that Service King probably damaged my windshield further from the initial damage done by the collision. They lied about it and tried to get away with their neglect and were deceitful along the way. The last two pictures show the “great work” they did on fixing the trim. At this point, I just want to be done with them as they will probably retaliate (if they have not done so to my car at this point) however, any shoddy mechanical work and I will hold them liable in court. Do yourself a favor – do not take your car to these people."

"Took my truck there after the tailgate was stolen and the work/experience overall was BAD at best. After having my truck for about 3 weeks I showed up to get it and they hadn’t installed the wiring for the backup camera, hadn’t installed the lift gate assist and had put on a plastic bedliner when the original tailgate (and entire bed) has factory liner in it. The spray on bed liner they finally put on does not match the rest of the bed (it’s shiny compared to a matte finish) and the paint job on the tailgate itself was done poorly (you can see drip marks all along the bottom edge). I tried reaching out to corporate a few times and was just routed to the store level. It’s pretty apparent that they were trying to take advantage of an out of town client and did the cheapest work they could to make a profit. Definitely DO NOT recommend using this location or service king in general."