Kaizen Collision Center - Aurora

"Great customer service, Rusty was amazing! Body work looked great. Everything was a smooth easy process. 10/10 would recommend!"

"Edit: After getting a sincere phone call from the general manager, I decided to continue doing business with Kaizen and let them repair my car. My estimated compete date was for Feb 14 but they were finished almost a week earlier than anticipated. They were upfront and honest with the updates they gave me throughout the repair process. I am happy that my door closes flush, that I have my mirror back, my car is safe to drive again, and it looks great. Thank you to Greg and team at Kaizen. Pre-edit: "Make a good first impression" would be the overall theme of this review. I scheduled an appointment for an estimate about a week and a half out. I scheduled for 1030 am which will come into play in this tale. I hung up, put the appointment in my phone right away and told my wife so she could tell the adjuster. Today, the day of the appointment, I made it to the shop 5 minutes before my appointment time. The receptionist was polite and professional and got things rolling with my estimate. A man came out shortly after that and was told by the previously mentioned receptionist that my appointment time was from 10 - 11, which made him upset. He took her behind a thin door and reprimanded her for accepted my visit after I was "30 minutes late" for my appointment. Then he attacked my character, saying something along the lines of, "now I have to drop everything to help this guy who has no concept of time." Most people don't just show up 30 minutes late to any appointment without warning. I certainly don't. In this case though, I wasn't late. I told the "gentleman" that I heard what he said. I informed him that my appointment was set for 1030 and I don't know where the mix up came from. Honestly, I probably wouldn't be leaving this review if my character wasn't slandered but unfortunately for him and the shop I heard everything he was saying. He did get my estimate done quickly though (probably because I was running late in his mind" and he was professional to my face. Otherwise, this would have been a 1 star review."

"Chose this shop through Progressive and after my car was worked on I was blown away at the turnaround time. Thank you again, Rusty! My bumper is like new. Great customer service. In and out in about a week- no friction"

"Rusty was the best. Great customer service. The work took a month but they had to do two claims and one was an insurance company that they did not work with normally. The work was perfect, you can't tell the accidents happened."

"Great people to work with! The work done was timely and expertly handled. I was kept informed of the repair progression. Everyone in the office was courteous and helpful. I highly recommend Kaizen."