Gerber Collision & Glass

"Dishonest and shady employees and business practices. If you use this auto shop, document every conversation down to the date, time, person and title. The employees and managers play pass the buck and never give straight answers. My vehicle was brought there after an accident because it was an insurance verified shop. It took three weeks just to get an inspection. My vehicle was deemed a total loss. When I went to collect my personal belongings, I was told I couldn’t take my WeatherTech floor mats because “they were part of the value of the vehicle”. I was later informed by my insurance company that I should have been allowed to take them. When I reached back out to Gerber, I was told “they would never say that” but they would look into getting me reimbursed. I am still waiting for that phone call back with the approval from upper management. My guess is the employee got a nice little check from the pawn shop selling my floor mats. I wouldn’t recommend this shop, employees or managers to anyone."

"These guys are seriously THE BEST! They repaired my car several months ago after I got rear-ended and were so friendly, helpful, and communicative through the entire process. I called them just a few days ago because my car was making a noise that I was concerned may be related to the accident, and they were more than accommodating. They got my car in just a few days later, did the diagnostic, helped locate and alleviate the source of the noise all in the same day. Huge shout out to the manager Jenny and tech Isaiah. You guys are truly awesome and I seriously appreciate you :)"

"Poor customer service, Bad organization, broader company issues. Yikes. I chose this place through state farm. They were a disaster my main point of contact Tiffany quit/fired. I came in for a precheck with a hail specialist and I sat down with a guy and went over a game plan and the date was set. I called and confirmed with Tiffany. When I arrived after two months of waiting they had nothing for me, and the guy that had taken over from Tiffany was insecure, and bounced between placating and gas lighting me. He refused to give me a confirmed timeline potentially leaving me on the hook for a car rental. Seems like if this is a corporate branch, they haven’t been doing a good job of maintaining organization or leadership ."

"For over 80 years, vehicle owners have trusted their auto collision repairs to Gerber Collision & Glass. Quality workmanship backed by our National Lifetime Guarantee and outstanding customer service are just a few reasons why we chose customers choose to get it to Gerber. We needed our vehicle body work done and they ensuredthat the repair was done right. They are a team that is dedicated and committed to their mission, continuous improvement, and delivering superior value to their customers. They have excellent customer service and Tiffany even offered my dad peppermint tea which he enjoyed while waiting for an estimate."

"Every part of my collision process went so smoothly!! I brought my car in 6/26 to have my bumper replaced and I was back to driving it by 6/30! So fast, helpful, and kind! Isaiah was especially communicative and I really appreciated that! Tiffany even helped me with my rental service! Also I’m not sure if it was anything they did, or just coincidence but my reverse camera that hasn’t worked in 6 months has started working again!! 10/10, will definitely be coming back god forbid I need anymore work done!"