Empire Lakewood Nissan Parts & Service Department

"Yeppa yeppa amigos. I go here regularly for my vehicle's maintenance and repair. I drove off empire Nissans lot with a used car. That experience in itself was not a good one but their parts and repair department is top notch. Especially if you like to keep the same car company working on your vehicle. They offer nice price bundles of oil changes and tire rotations. Especially if you are constantly paying for the maintenance. It may be a good look. My used car came pretty beat up on the inside. The prior owner abused this beautiful vehicle, But their parts department helps me defeat this by offering replacement parts. You can get new tires and awesome, helpful people."

"Bought a used vehicle got exactly what I was looking for just wanted an AWD SUV lone and be hold there was a rogue and it was fully loaded with tow package and premium sound couldn't have found a better pick on my own and shout to chase for walking me through the process and checking up on me I am absolutely thrilled he did a great job even though I was being some what difficult as a first time car buyer I couldn't be happier come and ask for chase when you need a knowledgeable helping hand thank you again Nissan team!"

"Nicholas did an amazing job diagnosing my car after an awful experience I had with a body shop not correctly fixing my car. He really helped me clear things up with my Insurance company and is just such a great guy overall! I will 100% be staying with the Nissan family and this dealership as I search for a new vehicle because of Nicholas."

"Sold me a defective Alternator and didn’t have a replacement in stock. Said it was backordered and didn’t have a timeframe on when it would arrive. Waited a couple of weeks and they still didn’t have it. Had to buy a new one from a parts store. They wouldn’t let me return the defective one and wouldn’t return my calls. Horribly unprofessional."

"We arrived at 1pm and were told our car would be done by 2:30. The service department continued to lie to us and tell us the car was “almost done.” Then, when it was well past 2:30, the department informed us they hadn’t even started on our vehicle yet. Not only was this a huge waste of time, but it could have been avoided with honest communication. We will not be bringing our Nissan back to this dealership because we cannot trust that they will be respectful of our time or provide accurate and honest updates on our vehicle."