Verizon

"Some of the worst service hear ever was my go-to store , not anymore, staff seemed put off to help saw rudeness to a couple of customers, lines like were a corporate store can't help you, we don't make the rules, go online you obviously have an account, figure it out., honestly considering switching services, stores do not want to help anymore with anything I don't even care about paying extra for the help but f the rudeness."

"Why would you have a very grumpy and unhelpful and unfriendly person greeting people at the door? My worst experience ever at the Verizon store."

"Great customer service- representatives (Prince and Jesse) were very helpful and went above and beyond to help us resolve our issues."

"If I am allowed to give zero start, I would. I noted this store was rated very low before I walked into the store, but I thought perhaps I would have a different experience. It turned out I was wrong. PLEASE DON'T COME TO THIS PLACE! I checked in online and was told by their online system that there would be 4 minutes waiting time. So I waited. When it came to my turn, the staff asked me how she could help me? I told her that I like to upgrade my phone. Then, she immediately said that the transaction would need more than 40 minutes and she could not help me because there many customers that are ahead me. I looked around, and I only found one couple sitting (and they came after me) and there were in total three staff (the other two were helping others already). And There were indeed 40 minutes before the 5:00 pm closing time. So I said: well, I checked in and the system told me I only needed to wait for 4 minutes for being served, and I already did. I am now in line and is my turn to be served. The staff said she doesn't know why the system told me that, although we are using the same system provided by Verizon. and again, she said that she has many customers waiting inline. After I asked where they are, she said they are the customers driving on the way. However, I already checked in and it was my turn. I left with a huge puzzling and disappointment about their service.I don't think their staff knows their system well, respect their customers' time, and are good at what they are supposed to do."

"Unfortunately, you are better off going somewhere else. Went over to Best Buy to upgrade a phone and the experience was 100xs better. Phone we wanted was out of stock, Verizon store didn't even bother to discuss other options. Waited around for over 10 minutes, another customer walks in and a minute later an employee walks out from back and helps person that just walked in. Manager was walking around, saw I have been waiting and didn't help. Then after more waiting I was finally helped but a minute later when another customer walked in, that same manager wondering around went and helped them. Bummer for sure. They were not short staff, they just don't care."