Auntie Anne's Altoona, IA 50009

"The pretzels were fine, but they were a little burnt, and the prices for the buckets 50$?!?! Unreasonable. The lady working the counter was very unwelcoming and kept getting our order wrong. The floors were dirty and the tables were sticky. If I want auntie Anne's pretzels I will drive the extra 15 minutes to get them at another store."

"Awful customer service, was not engaging at all and I had to repeat myself multiple times and was blantanly ignored, they didn’t want to make anything new and were trying to make people buy old pretzels. Were not good at answering questions and seemed to not want to talk with customers at all. Very disappointed. Had me waiting for 20 minutes and asked what I had ordered."

"The last 2 times I’ve ordered from there the pretzels were burnt, even when they made them fresh. The pretzels are too expensive to be burning them! There is always a line of people waiting. The employees spend more time talking than working and they are rude. I’ll never go back there!"

"It's sad that you have a store full if customer who are waiting to order. After waiting for more the 15 minutes. Some group of people from the same family walk in and just sit down and to invade my daughter space just sitting at her table. They used another table as well. People are still waiting to order and this Spanish lady gave them all food and drinks. The didn't order and if they had a pickup order they never showed there order. You can look at your camera to see this. The lady counting a new drawer was the one who gave free food and drinks, yo people who never waited in line like the rest. Rhe worst service ever. Will not come back to a place who treat paying customers like that"

"I wonder who owns this location and if they have any idea how horribly it’s being run. This store is such a joke and the employees have no idea what they are doing. There’s absolutely no customer service. I came in with my family today and waited in line for 10 minutes and once I got to the register the woman working said “sorry we have to close for 30 minutes”. There were at least 7 other people behind me. Instead of locking the doors so nobody else could come in, they let everybody in but wouldn’t serve them. So we all had to leave empty handed (even though there was food in the warming case and some fresh out of the oven). They also limit the amount of napkins you can take (only 2 per purchase, really??) won’t accept $50 bills. It’s just kind of a mess all around. I guess I shouldn’t be surprised considering all the reviews of this location are negative"