UnityPoint Health - Iowa Lutheran Hospital Emergency Department 700 East University Avenue, Des Moines, IA 50316

"Last night I was there with a crazy heartbeat….the nurses, the doctor, the cardiologist, and anyone one else who helped me you guys were amazing! Literally your professionalism and your bedside manner was the best That I have ever seen! It was a scary situation but you guys made it way less scarier! I will be using one of your Doctors for this pregnancy. I want the best of the best and you guys proved it last night! Thank you so much!"

"Worst hospital visit ever. Nurses and doctors were rude. Rude comments made, doctor rolling her eyes. And staff could be heard from nurses station making rude comments about patient. Did nothing to make patient feel better."

"The nurses at this hospital are great. I couldn’t be happier with their care. It was quiet too. I slept like a baby last night. They really know what they’re doing and give personal care. It did take some time to get out of recovery after my surgery but Gabe and Nicole have been the best nurses I have ever had. It’s like they both have found their calling."

"I'm surprised this place is even running still!!! I waited in the ER for almost 3hrs with chest pains. Thank goodness I wasn't dying ! I then proceeded to get taken to My room my nurse was completely rude when I asked about the care and treatments I was having done on me. She talked to me with complete attitude. I then needed blood to be drawn she couldn't get my vein poked me 3 times digging the needle completely into my arm she then threw the casing for the needles all over my bed bloody alcohol wipes instead of using the sterile metal table your supposed to use . She then took the needle out didn't have a gauze wrap and stopped my blood from pooling out with her finger it was completely unprofessional. I could hear them talking about patients in there little room. This would be my LAST resort to ever have to come here. You'll probably die before you get taken back. No joke they don't take your health seriously."

"Do the capabilities of the staff and facilities only extend to 3+ hour waits on a non-busy emergency room night? Btw, used to work at a hospital so I know what busy looks like. Also, is it sanitary to leave needles on the floor and used IV bags in the trash?"