Shadow Lake Square Apartments

"We loved living here from 2019-2021. Only drawback was the pigeons, they didn’t bother us much but it’s clear they have a problem. Unfortunately they sent out a notice saying they’re protected and aren’t allowed to hire a company to remove them. The pool was never crowded, the landscaping was beautiful and well taken care of. They don’t allow many dogs here, I think service dogs only so it was pretty quiet, we rarely heard our neighbors. Parking was always available, even in the evenings there was ample parking. Being right on shadow lake you have access to the lake, its walking path and its views, and the closeness to shopping and a handful of restaurants. It is the ideal location in Papillion. Best of all you felt safe living here, and I rarely saw anyone in the halls, which is great if you don’t like people (haha). They let you pick a color to paint an accent wall, which I liked. The black appliances are a little outdated, but I loved the lighting under the cabinets. Overall if I had to live in an apartment again, I’d choose Shadow Lake Square over anywhere else in the area."

"I signed a 4 month lease at an agreed amount on the 27th of December. I found out half way through march that starting april 1st the rent was being raised to the month to month rate because the 4 days in December counted as my 1st month. Getting my deposit back has been a hassle. I was told that they have 14 days to return it. Today is the 15th and i finally got it back and the check was made out to both people on the lease. Not the 1 person that wrote the deposit check. When I called to inquire I'm directed to the "corporate office". Apparently the people there can only take money and not make a phone call to fix their mistake. And my deposit was $950 and the check made out to 2 people was for $788. The gym is alway dirty. There are rocks all over the floor and there was never paper towels unless I brought them myself. The fire alarms are tested ince a month at 10am the 1st week of the month and the go off for a ling period of time. If you work nights or have pets it is not very convenient. The dryer in the apartment never worked. It always took 3 cycles to dry a load. Maintenance brought a drier there and the 2nd one was worse than the 1st. When I informed them the 2nd dryer didn't work they brought back the dryer I had in the 1st place. I travel for work and I would not recommend this place to anyone."

"I loved this property so much until I had to move. Military members beware! The grounds are beautiful, the apartments are built well, it’s generally quiet, it’s safe, and convenient for shopping and spending time outside. My major drawbacks with this place are the birds that swarm this complex in the spring and summer. They’re extremely loud and they leave droppings everywhere and it makes it difficult to clean your patio or spend time on it when there’s birds swooping, pooping, and screeching at all hours of the day and night. My other biggest qualm with this property is the treatment of military members. There is one other review describing my exact situation and I wish I had seen it earlier. I was called upon during COVID to deploy and had my dates changed several time with little notice, and I kept the management abreast of the changes as much as I could. They could not offer me any flexibility of charging me an entire months rent even though I let them know as soon as I could I was leaving 2 July. I ended up paying for almost the entire month even though the unit was vacant. This goes beyond what a lease says and just comes down to being flexible, especially during a pandemic when dates were changing constantly. Many properties had leeway for residents to make changes without charging extra fees and charges due to the extenuating circumstances of a global pandemic. For this I would not recommend any military member who has the chance to deploy living here. If you have the slightest chance at a last minute move or deployment they will insist you had to notify them at least 30 days in advance and will not budge. While this is legal it is not ethical."

"I was dubious as to what I might experience my first time living in an apartment, but Shadow Lake Square has exceeded my expectations. Move-in was easy, and all of my questions were answered in a timely manner by the courteous, professional office staff. I was especially impressed by the frequent updates and tips the staff provided after a severe thunderstorm knocked out power for three days over the summer. The apartments are quiet and well-maintained. Secured entry to the buildings provides peace of mind. Two minor maintenance issues have each been fixed within a single business day. I have had no problems with disruptive neighbors. In fact, sometimes it's easy to forget there even are other people around. It's also great having the lake and trail right outside the door. If I had to pick one thing to complain about, I would ask for slightly better appliances, but they get the job done, which is all that matters. Bottom line, highly recommend Shadow Lake Square."

"We love living at Shadow Lake Apartments. The apartments and the entire facility are always in kept in great shape. The apartments are very quiet. Other residents are very friendly. Great family atmosphere. The maintenance staff are all very professional and they are very easy to work with. We have felt at home here since day one. The location is perfect for us. Close to everything. We have been here about 8-9 months and have not found any cons yet. Office staff is great. We were very lucky to have chosen Shadow Lake Apartments. You will not be disappointed."