Advance Auto Parts

"Rude staffing, Every time (2) times they didn't have what I needed after calling them beforehand I had to get my battery car Quest and the other part across the street O'REILLY'S. They're not busy so no excuse to lie to me on the phone, waste time, gas. Staff has zero knowledge about car parts or correct parts prices."

"I was in the #2213 store (North 90th Street, Omaha, NE) on Wednesday, January 24, 2023, for assistance with my brake lights being out. I walked in to ask someone to help me confirm whether one or both lights were out, and Mario came outside to help. When he realized both lights were out, we decided to troubleshoot by first changing the bulbs. He removed a bulb and help me find and purchase replacements. He then changed a bulb for me to see if that did the trick. Unfortunately, it did not, but Mario did all of this having just clocked off for the day. He was extremely helpful, and I sincerely appreciate the service and assistance he provided. THANKS, MARIO!"

"Staff was helpful and knows how to help the customer troubleshoot parts and theorize solutions even if it's outside of shops ability to fix."

"I've worked customer service for many many years and I don't often put in reviews in for places, but the service was so bad here that I must. Walked in and there was no one to be seen working the counter. There was another customer there waiting to be helped, but he walked out since nobody bothered to help. There was even an older gentleman in back putting away parts that looked at the both of us and then went right back to what he was doing, without letting someone else that worked there know that people were waiting. Finally, after the other customer left, I raised my voice asking if there was anyone there. A little old man came over and finally tried to assist me. The reason I was there was to find out if I was having a battery or alternator issue. We went to my car that I had left running, and it was dead. He climbed in my car to try turning it back on but it was totally dead. He couldn't even get my keys out of the ignition. I told him that some times you have to pull on the steering wheel a little to get them out. He still couldn't get them out. I was afraid he was going to break my key off. Finally we went back in and one of the main guys helped me. He took his diagnostic tool which said it was a battery issue, so I went ahead and bought the $250 battery. Had to wait for another guy to install it. When he finally came to help, we went out and I asked if it needed to be retested to make sure it wasn't an alternator issue. He said they usually don't but they could. I turned on the car as instructed and my battery light was still on and the car was shuttering. He's then went over to help the older man that helped me originally who was helping a lady in the car next to me. I told him it was still having issues and they both said it was the alternator. They both went back to helping the other lady and ignored me, then went back into the store. No attempt to help me further. I would have been willing to check into pricing of a new alternator, but not after spending that much money just to be dismissed. Overall bad customer service."

"Mario gave excellent customer service right as I walked in. He helped me find the best, cost efficient way to get my car battery changed. Hands down would go here again to get parts for my car & get great customer service."