Williams-Sonoma 120 Regency Parkway, Omaha, NE 68114

"Sold us a product that didn’t work. Customer support said they would send the same replacement once we shipped the faulty product back ($800 product). They never sent us the replacement product. After two weeks they finally sent the replacement however they sent a completely different product and one that was only a $350 value-not even close to our original product. When we reached out to customer support again we were told it was not a mistake and they purposely sent us the cheaper product despite being told on the phone and email that they would replace our faulty product with the same one. It had been several weeks and we are just trying to get a refund so we can take our business elsewhere. Will not be shopping at William and Sonoma again."

"Went shopping here with my mother shortly before Christmas and had a very pleasant experience. The employees were helpful and welcoming. We were able to purchase what we were looking for and peruse the ample stock with ease."

"I absolutely love this store. They have a wide variety of all things kitchen and home. The staff are friendly and welcoming. My husband took me on a shopping spree for my birthday. Of course, I chose W-S. I purchased their autumn vines collection for Thanksgiving. It was perfect!"

"The store clerk ran my debit card 3 times for a purchase and was declined 3 times. It turns out each run of the card was valid. I asked for a refund of the overpayments. Janine refused to give me my money back. No help at all. She didn’t want to admit it was her machine that was faulty nor did she direct me in the right direction of how to get my money back. I’m calling the bank."

"Their trade group is quite possible one of the worst, most unorganized groups there is. On my 5th phone call this morning, taking over 1 hour to try to get through. They don't keep their online order status updated and accurate. None of their WFH customer service seem to have service that works and constantly disconnect you. Ordered in June with 2-4 week lead-times quoted and still trying to get just and update."