Forever 21 101 Jordan Creek Parkway, West Des Moines, IA 50266

"Do not shop here. Worst experience of my retail life. (I have worked in retail and customer service my whole life.) I returned my item a week later. With the tag on, receipt and bag. 2 employees said they could not process my return because the attached tag was not in the place that their tags "always is". They were accusing me of putting it back on myself. And I would have to own a tagger for that, it had the plastic tag in tact. They said their clothes always have the tags located in the seem. I said, well this one wasn't, it must have been a human or machine error. I told them it was like when I bought them and that my daughter tried them on and immediately took them off and put them back in the bag. I didn't yell, I was requesting that they still refund me. I talked to 3 people. The manager was SO rude. She said to me, "are you done yet?" Forever 21 must be a cheap broke company. To refuse to return an item with the tag, receipt and bag a week later is pathetic. And accusing the customer that they are a liar. I will never shop there agin, and neither should you."

"Fitting room closed and they wouldn’t open them so we could try on some outfits. Told the lady it would cost them a sale and she just shrugged."

"Great customer service. Horrible policy’s. Heads up ladies and gents don’t take off your tags if you are wanting to return your items and be aware of wardrobe malfunctions some aka most of the outfits are cheaply made so just be aware."

"I had a the cashier named Delaney. I just needed to return two shirts and a purse. She was SOO RUDE. I understood why the sale shirt couldn’t be returned. But the full price other shirt and purse could be. Nothing on the receipt said FINAL SALE for those items. And wasn’t against policy. Delaney was very disrespectful with an attitude towards me because I didn’t understand why they couldn’t return those two items. She just kept saying to me “we can’t. My computer says we can’t.” I asked for her manager, who was watching this all happen and didn’t do anything about her attitude. The RETURN POLICY is posted at the register. I told them to look at it, cause I should be able to have a refund. Manager was nice enough to give me a return on my shirt but said that the purse had to be store credit. Left and called corporate who confirmed that they should be able to return the purse to my credit card. They checked my receipt and nothing in the policy says they couldn’t. So called the store back and they talked to their store manager, and ended up saying they COULD fix it. Could have been an easy fix. Will shop at a different Forever 21 store now. Seriously they need to teach their workers better customer service. And the managers to not just let them be like that to customers."