Express

"Visited the store on 12/5 between 12-2pm. Had a return that I would’ve preferred to exchange but no greetings or help from any of the workers. Male working the counter wasn’t receptive or kind; blew me off and walked away from me when I asked a question, did not ask another worker to assist me instead."

"I had an absolutely wonderful experience with a member of Express at this location that I think is worth sharing. I had ordered a few items online that just didn't work for me. I made sure to call ahead of time to check that I could return online orders in store. The gal who answered the phone was so nice and energized, she listened to me completely and let me know what I would need to bring for an in store return. I ended up having the same gal I spoke to over the phone return my items in store for me. She was even more pleasant in person than over the phone. In my opinion, she excels at customer service and is an asset to this Express - Jordan Creek location. Thank you for making my experience amazing!"

"Valerie was the most helpful associate I've ever had- and I do a lot of shopping. Went tooking for very specific colors for our fall pictures and she was helping so much without being overbearing and trying to push a sale. She cared about what we needed over getting the sale."

"Have you EVER heard that if you remove the tags that you cannot return? I bought retail at the mall. This store has a little black tag that says do not remove. I thought it meant in the store. Maybe the staff? I didn’t try it on. It was my size. I had a last minute event. I wanted to wear the dress and blouse. I took off the tags, put on the dress only to find it went above my knees. I’m elderly so I don’t wear clothes above my knees. I don’t like to try clothes on in the store. So, I took the clothes off right away and put them in the bag to return. When I got there to return the items I told the clerk I had never worn the clothes. She started looking at the under arms and examining the front and under arms of the blouse and dress. I realize that people buy something and wear it once and return it BUT I DON’T HAPPEN TO BE ONE OF THEM! Then both of the clerks showed me the small print on a black tag. It said “If you want to return.” The big print said Do not remove the tag. What if it was defective? What a crock! I guess they assume everyone is a liar. If I knew the tag said that and I wanted to wear it and return it I would have figured out a way to tuck in the tags. I guess the world is full of liars but me? This is a loss of almost $100 because of small print on a tag. Don’t buy there unless you READ EVERY TAG. Who does that?"

"This team is the BEST. They were incredibly helpful individually and as a team. I spent an hour trying on clothes and it felt like 5 minutes, it went so smoothly and I found clothes that made me feel great. I was able to be honest with them about my likes and dislikes and they made me feel comfortable about my choices and size. I never shop at express but this team makes me want to come back. Great job all! And shout out to Paul for all his encouragement and energy!"