REI,

5901 Mills Civic Parkway, West Des Moines, IA 50266

"Long overdue review, but I stopped in here on a cross country bicycle trip in May of 2023. I had a couple things that I wanted the bike shop to take a look at and had an amazing experience at the bike shop at this REI with mechanic Jesse (almost positive that was his name). He was very helpful and accommodating of my situation and was able to get my bike in great working order. I really appreciate both the service and the hospitality that I was given at this store."

"Quality gear for very high prices. Sales people always say they own and love the product we are interested in, I don't believe... There was an older heavy set lady who followed us around the store. This was sad because we realized that we are no longer the type of customer REI wants. Not the beloved REI I knew 40+ years ago."

"Whenever we're in the Des Moines area, we visit the REI store. There are plenty of friendly, knowledgeable staff members to answer questions. The store has quality products at reasonable prices. Nice selection of shoes, bikes, backpacks, clothes, and more."

"**Friendly & Knowledgable Staff** Always my last store visit when leaving Des Moines. We always stop here to buy new t-shirts (great selection btw), new shoes, and camping/hiking supplies. I personally love their cap and t-shirt selections. What impresses me the most is their friendly and knowledgeable staff. They really go out of their way to help. I even bought a lifetime membership and received a $30 gift certificate if you also bout $50 of items. It was a major win-win. The young lady was super friendly and answered all my questions regarding the membership. This professor gives her an A++."

"I've been an REI customer (and member) since well before this store came to West Des Moines. While it isn't as large a location as some others, such as the Twin Cities location off of 494, it has plenty of apparel, footwear, gear, and accessories for many activities, not to mention bikes. Before a trip out west, I was hurriedly packing my last few things, and noted that I hadn't purchased a couple of other items I needed, such as bear spray. I called the store about 15 minutes before closing time, explaining that I'd barely make it there by then, and asked the associate if he or a coworker could grab the things I needed, so that he and his colleagues could still close down on time. He cheerfully agreed, and had my items ready when I arrived. I was very grateful, as it allowed me to get back on the road quickly and still get toward the middle of South Dakota yet that night. I had a memorable trip, and I thank the people at this REI for helping make it go smoother!"