Menards

"I use to work at menards in marion and I can tell you this , that store has steadily declined since John left as manager . Screwed up deliveries . Getting 45 miles away and the item in my box was used and defective . Problems with some employees not knowing a damned thing or they play dumb just to get away . Communication skills seem to be lacking because they can be so slow to respond that you wonder if they even heard what you said . Lumber is so poor it can takes a hour to dig thru the firewood . Recently I called the electrical desk to see if they could eave 3 small items at the desk for my wife to pick up and I was informed that if they did it for me they would have to do it for everyone and it would throw off their inventory count . Walmart has better customer service . Sad to see the gradual decline ."

"I purchased a brand new Gas range from this place And the gas stove hook up kit. The stove was defective & just a few hours after u picked it up the store GM said we don't care and won't do anything about it unless you spend more money. Don't buy anything that cost more than $5 from this place."

"We have always loved Menards. We spend thousands of dollars a year there. We recently purchased 4 Whirlpool appliances from them. I deeply regret doing so. We ordered them so that they would all come in at the same time and not sit in storage where they could get damaged. They did not all come in at once. We were waiting to install them all, but finally broke down and started with the fridge a week ago. The product manual states that it has and filter package included with the refrigerator and you must install it before using it. There was not one. We live an hour from the store. My husband returned. They had no idea what he was talking about and they don't even carry them for purchase. They told him to call Whirlpool. The handles were stainless and the fridge is dark stainless. I specifically asked the person who helped me if they were dark and he said yes. We had seen the model in a different store and they were indeed the dark. I believe that the company changed them in 24. Either way, I was extremely unhappy about it. Then when my husband who has installed many appliances as he is a contractor and a landlord, discovered that if you level the doors, the handles are uneven. You can either have even handles or even doors, but not both on $2000 refrigerator. I have contacted Whirlpool as directed. HAVE YOU EVER DONE THIS? It is stressful and challenging to say the least. I have spent hours on this. CSR has disconnected me, I did get some direction by chat. Yes, I either need to go back to Menards or call an authorized repairman to come out. Even though it is under warranty, it may not be covered. DO NOT buy appliances from a huge store with no customer service. Not sure what to do next."

"Horrible customer service! Purchase made on 12/28. On 1/4 it has not been put on the truck to the store yet!!! Called and was told it's ready for puck at the warehouse but they don't know when that will be. Two trucks are scheduled for delivery from that warehouse but it's not scheduled to be on either one of them $400 purchase and no date on when I can pick it up. What happened to good customer service and reliability?"