Walgreens 1225 7th Avenue, Marion, IA 52302

"In the course of my professional and personal experiences, I have frequented a variety of pharmacy establishments. However, the level of service at this particular Walgreens stands out as exceptionally subpar. My background in both inpatient and outpatient pharmacy services within hospital settings has provided me with a broad perspective on customer service standards in this field. Regrettably, the staff at this location, particularly a female pharmacist whose name I did not ascertain, displayed a concerning lack of professionalism and empathy. Interactions were marred by a palpable sense of judgement and hostility, even in response to basic inquiries about medications. Such an approach not only undermines the fundamental principles of customer service but also deviates from the compassionate ethos expected in healthcare professions. It is disheartening to observe this level of service in a field where empathy and support should be paramount. Given these experiences, I am compelled to reassess my patronage of not only this specific Walgreens but the chain as a whole. I also encourage others who have encountered similar issues at this location to consider alternative pharmacies that align more closely with the professional and compassionate standards that are essential in healthcare service provision."

"Extremely rude staff. Also have called twice and was put on hold for over 30 mins just for them too hang up. Will be switching to a different pharmacy."

"I've had to accommodate this pharmacy too many times over my years of patronage. I called, 2 days, ahead to make sure a prescription would be ready. I arrive only to be told it was not ready and when I said that I called 2 days ago to make sure it would be ready to go, they blamed me. They must believe they are the only pharmacy around...I won't miss them, they may miss my insurance dollars, either way they won't change."

"If I could rate this 0 stars, I would. The pharmacy staff are beyond unprofessional and incompetent. I went to the pharmacy 08/03 to pick a prescription for my dad. I grabbed the meds, paid and left. When I got home, we realized that they had only put 10 pills in instead of 30. He called them and they said they’d redo it and to come get it the next day. This brings us to Saturday. I stopped in again, with the original bottle with the wrong amount. Told the pharmacy staff the situation and they took the old bottle and gave me a new prescription. So once again I drive home thinking it’s been solved. Nope. They had only provided the 20 that were missing and since they took the other bottle he was now short 10. He called and the pharmacist starting arguing with him. Telling him they gave me the original bottle back and WATCHED ME PUT IT IN MY PURSE. That was a lie. Finally, after my dad calling AGAIN and him raising his voice, it was all of sudden not and issue to provide the extra 10. The next day he goes BACK to the pharmacy to pick up the remaining 10 pills. When we looked at the bottle, we realized that they used the bottle they accused me of having. I am absolutely appalled by how rude, lazy, and disorganized the staff was. Something needs to be done. These are peoples medications we’re talking about."