Pets 4 Jets LLC

"Do NOT use this company!!!!!! Hayley failed to check our paperwork & now our poor dogs are held in Frankfurt airport (4 days so far) & new health checks are having to be sent over from US. We are devastated & we are getting charged $300 a day until they can be released. This is a nightmare & shes blamed everyone but herself. We are a military family & this is a slap in the face. Dont trust this woman with your pets."

"We were set to move to Hawaii with our two cats, however, upon arrival to LAX and Hawaiian airlines, we were told we would not be able to fly our two cats. We went through all the right channels to make sure there would not be any issues with flying the cats. By the time we were told and all other options were exhausted we had 30 minutes to make our flight, the only flight we would be able to make until four days later. This wasn’t for a vacation, it was a move. We called Pets for Jets and within 15 minutes they arrived to the LAX airport and got our cats, our cats arrived the very next morning, not even 24 hours later. It was such a great experience with this company. They went above and beyond for our two cats and made it possible for us to make our flight."

"I handed Hayley and her partner a perfectly happy dog yesterday around 11am. They drove him to LA and dumped him at a kennel. They will not tell me the name of this kennel. Hayley was not able to secure a booking or an “okay to forward”. This is while my dog was in their hands/in LA. My dog started becoming aggressive in this kennel, and now she is saying they are unwilling to ship him…? Reminder - she was unable to secure a ticket. She fought with me all day yesterday, because yes, I did not pay them 5k to drive him and dump him at a kennel in LA. No refund or apology has been issued. They still have my dog and my $5250. They have blocked me on cell phone and social media. Supposedly they are driving my dog back to Phoenix, but I have no idea when/where they are. Do not believe the lies you will hear from the sales person. They all change once the charge you $. I am regretting not listening to my gut instinct or the other bad reviews. These are the trashiest people. They still have my dog, I do not know where they have him or if they even have him. I have no idea what to do."

"Pets4jets USA LLC Was extremely competent and in lockstep with us along the entire process. Ms. Haylay Francis was our POC and she did everything timely and thoroughly to facilitate safe transport and delivery of our one dog. We started the process very early as suggested and the dog shipped from Washington DC to Bangkok, Thailand without any issue. We will definitely use the company again and had no issues/doubts at all during our experience."