Ship and More Sahara

"This place is great. Friendly staff and welcome atmosphere. It's the only place I use,"

"I have been using this location to ship packages for about a year from now, but after today I will no longer do so. I mailed out a package that was already labeled and everything through USPS. Said package was dropped off on 11/13 at 10:51 am. It is now 11/16 and the package still has yet to be scanned in by USPS. I made this location aware of the situation on 11/15, and they informed me to call them if it still had shown it hadn’t been shipped by 11/16. So, this morning I called to inform them of the situation, and they let me know they were going to contact their usps supervisor about the situation and that I should receive a call back in 30 min. Well, I never received the call so I went in. Even though I have always been very kind and understanding, I was told that they did not have an answer for me and that an “email” would come through about the situation. I am frustrated partly because no one can give me an answer about this packages whereabouts, but more importantly I was very discouraged by the way I was spoken to. They informed me they have “no control over what happens to packages after they leave the building” and that “if I am so concerned about it I should just take my packages to the post office instead of here.” I used to use Ship and More because of the friendliness of their staff, something the post office tends to lack, but seeing I am treated the same through grace and patience, I guess I will just have to go back to using the post office. :("

"Came in with USPS QR code and they didn't have the scanner. They did a work around and were able to help me anyways. Great experience."

"I went in for a 6 month PO box and was in and out in 15 minutes. Great customer service, made sure my key worked, showed me where the box was, will definitely renew!"

"I requested a phone call back about my refund and I never received it. I went in person multiple times and although the staff are friendly, and told me that there has been multiple times that packages have been shipped late by mistake from computer system, their manager refused a refund on a late package. He has my contact info and I will be disputing this. Refund my money and do this the easy way because I work for a law firm and I will get my money back regardless. Update: The bank for my credit card permanently gave me back my money because they reviewed the case and the evidence was clearly in my favor."