Van Cleef & Arpels

"I visited Van Cleef & Arpels and was greeted by Julia. The store is stunning and the products are one of a kind. Julia is extremely knowledgeable in her products and will happily show you anything you would like to see. She presents each product with passion and intellect. Thank you for sharing your beautiful jewelry and knowledge."

"This store in the crystal shops is probably the worst boutique in all of the united states. I have not had an experience as horrid and tainted as this one. The chain of command and management is poorly represented. My SA oshrat and her direct supervisor/director Alex have been less than helpful in assisting me with a missing package that they shipped via fedex. Supposedly the package was signed by someone from my property with a name I dont recognize. So I ask my family members if they received any sort of package while I was away at a conference that day—in which they all deny. Instantly I call my SA in which she was no help. All she said was we would have to conduct an investigation (which ended up taking 2-3 weeks)— and let me tell you, the investigation only consisted of waiting for “fedex to verify that the package was signed” what a trash and absolutely horrible way of conducting a so-called “investigation.” A package with valuable content should be insured in the event a problem occurs in which they can reimburse the client. Let me tell you I am a repeat client. I have bought 3 other bracelets from 2 different stores. 1 in beverly hills and another from texas with no issues. This store absolutely did nothing to help me and absolutely put me on hold every time I called. I spoke to the supervisor and he recommended that I dispute my charge and promised that he would email me a confirmation stating that—-so that I can provide it to my credit card company. A refund can not be given due to the nature of an “investigation.” Lord and behold the director ALEX never emails me, nor does he call me back to discuss these issues. I called corporate so that they can put pressure on this boutique, however I do not truly know how invested they are in fixing/alleviating this problem. This store does not deserve to be a representation of VAN CLEEF AND ARPELS. Management definitely needs to be changed. I am currently 5.5k down, and no bracelet to account for it. This is day 35. Do yourself a favor. Run from this store"

"I recently went to the boutique located at the Crystals Shopping Mall in Vegas with a female friend. She was looking to purchase a pair of earrings and asked me to accompany her. Her SA was busy assisting another customer so we were greeted by her manager, Ana, who offered us water and chocolates while we wait. Ana was a gem! My friend's SA (I forgot her name but she looks and sounds Russian. Tall, blond lady), on the other hand, was more of a pile of mud. She did not once greeted me, treated me like I was invisible the entire time! At one point, she asked my friend if she knew anyone that she could refer to her as a client... HELLO! Am I not worthy of her interaction? My friend did point to me but the SA completely ignored me. That was by far the worst customer service I've ever experienced. Must I be decked out in my Hermes leather goods and Cartier jewelries for me not to be "invisible"? What a rude and pretentious SA. I'd rather take money to the Cartier store right next door. VCA, please train your associates better. Just because a client looks a certain way (I was dressed down in jeans and sneakers) doesn't mean we can't afford your products."

"I would love to thank Ling for the great service he provided. He helped us get our wedding band with professional advice and great patience. BTW, the chocolate there was amazing."