Harry Winston The Shops at Crystals

"As someone who works in a professional environment, I expected Harry Winston to be the same when I walked into the store. However, to my disappointment, I was greeted with glares of judging looks from the security and the staff. The saleswoman seemed professional but what looked to be security personal was looking up and down on at apparel from my workout today. I wasn't wearing so my so called "professional expensive clothing" today. The items in the store were well within my budget and will most likely decide not to do business with them. Overall I wouldn't recommend anyone to shop here."

"Walked in on Valentine’s Day . Bought my husband an elite rare piece of art at the gallery across the way , he wanted to get me an exquisite piece of jewelry in return. He had 150k to spend at the least to splurge on jewlery that moment maybe on some earrings I liked that was our plan . We Walked in and the employees looked at us as if we crawled out of the gutter . It was So uncomfortable, they did not say one word . I simply asked about the harry Winston designer and his style / inspiration n latest design . I’ve never owned a piece from there but was looking forward to something rare and special and needed a little exciting info , the man said “Google it “. No respect on harry Winston’s name , not a good representation on fine quality client service . They just stood there with complete stiff horribly energy . All I had to do was point a finger and We could have purchased anything in that store truly . We walked out disappointed. We didn’t even look at all the jewlery . That whole service was off….. they would do so much better with more lively humans in there with respect to treat others with respect ."

"The owner and backend guy were great. They were welcoming, warm and really passionate. I give 4 stars because I don’t understand the Chinese salesperson’s strategy. He told us the pieces we picked were so popular that he had sold many. Man, are you serious?????????????????? Do you want to know that your important rings are being worn by many other people? And before we decided to purchase, I asked for his card. He told us, since we were new customers, we needed to pay it in person. Man????? Honesty, given the popularity HW has been getting in recent years, I didn’t expect its owner to be this modest and nice, but the salesperson is clearly spoiled by and used to rich crazy Chinese. It’s funny when the owner is so good but the salesperson is condescending."

"Courteous and professional."

"Alex is amazing and professional. She has been helping us with all requests and even work on the off days for us to make sure our requests met. We had our wedding bands there. I can't believe she spent two hours to make sure we chose the ones for us."