Planet Fitness

"Honestly was a chill spot for a while. Last few gym sessions I have gone to at this particular gym. I get in line for a massage chair and people cut the line and to talk to the staff, and then allows whatever they want?. I’m standing in line but the lady who walked up from behind me went to the other associate asked for a massage chair and cut myself and a couple off in front of me and the staff member allows this to happen? What happened to no ma’am there is a line or it looks like you have to wait? Seriously no consideration to those who actually pay attention. Why pay for a black card when you can go to a better gym. Seriously don’t buy a pass at planet fitness."

"I love the place but customer service is lacking. As far as the policy goes for someone to freeze or cancel the account after being hurt is ridiculous. The company needs an email for people who can't make it in to the location. Otherwise they keep taking money and can't help you"

"Equipment is great. Layout is ideal. No issues there. However the cleanliness is sad in the locker rooms. Love my PFs across the US and have a standard from what others have provided. I can understand some hygiene issues, however moldy shower curtains are horrific and sad. The whole bathroom just felt... soupy. Could barely bring myself to clean up after knowing I'd be breathing in a peetree dish of fungus. Small changes make a big difference. Otherwise, staff is friendly and attentive to guest. Just need to have management with higher standards to keep this place cleaner. Also a water bottle fill station would be nice. But now I'm just being picky. Thanks for all you do."

"I having a great time here at Planet Fitness , with the app it tells me how crowded the gym is and also with the QR codes i can scan them to know how to use the machines, there also works outs in the app and the people at the front desk are always nice courteous if I have a question. Very clean place ."

"This place used to be spotless and clean. For the last 4 months I have went in Planet Fitness, every trash was overflowing with garbage, the bathroom was a mess. All Trash bins on the gym floor were overflowing with trash, the bathroom looked like it had not been cleaned in a at least a week. All except one paper towel machine were out of paper towels. A few of the paper towel dispensers were broken and did not work correctly. The floor was dirty and there was trash and other items on the floor. All of the disinfectant bottles were empty. Overall, this place was in a state of disarray and was a complete mess for the last 4 months. Previous to 4 months ago that this place was spotless and all the equipment was fixed as promptly as possible. It seems that the new manager and the new employees do not care that the Gym is dirty and is a mess. I will post a couple of photos below. I should have taken more, which would have been extremely easy because this place was such a disaster. It is obvious when employees and the manager do not care if the Gym is presentable to their customers and to the public."